topic Re: Subscriptions in Get Support

Subscriptions

Husam23571 — Sun, 31 Dec 2023 01:07:10 GMT

Why don’t I have any 4g or 5g pkan offers in my account?

Re: Subscriptions

Handy1 — Sun, 31 Dec 2023 01:12:33 GMT

@Husam23571 You should try the app instead of website and make sure you tap the “ALL” option in plans page

Re: Subscriptions

DDM69 — Sun, 31 Dec 2023 01:13:20 GMT

Go to the main page and choose shop. You’ll see the options available there.

Re: Subscriptions

kikiki — Sun, 31 Dec 2023 01:16:21 GMT

go to change your subscription and select

call 611 public mobile and let them know you are interested in the boxing day plan

Re: Subscriptions

Husam23571 — Sun, 31 Dec 2023 01:19:02 GMT

The only option showing is only all and only two plans available

Re: Subscriptions

Handy1 — Sun, 31 Dec 2023 01:19:16 GMT

@kikiki *611 won’t get you in touch with PM employee to change plan . It’s for managing your account through automated process

Re: Subscriptions

Handy1 — Sun, 31 Dec 2023 01:21:07 GMT

@Husam23571 Very strange .best to contact support they can help change plan for you but note it will be immediate plan change and not for renewal so you will lose money on your current cycle

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscriptions

squeakyWheel — Sun, 31 Dec 2023 02:40:31 GMT

I have the same issue. Not only are there no boxing week deals, but there aren't any 4G or 5G plans at all upgrade to. I would be ok with paying the regular price to upgrade, but all I can choose from is a 3G 1GB plan and some a 250 MB plan. I will need more data soon...

Does anyone know if I upgrade to the newer Rewards points system, will I have options to choose from?

Maybe I'll just try the app.

Re: Subscriptions

Handy1 — Sun, 31 Dec 2023 02:42:21 GMT

@squeakyWheel No don’t change to points from old rewards that won’t help at all . Try the all or incognito private mode before logging into website again

Re: Subscriptions

squeakyWheel — Sun, 31 Dec 2023 02:49:18 GMT

Thanks for the advice. I've already tried logging in from a different browser using a VPN in a different province, but had the same result. I'll try the incognito method now, but I'm thinking it'll be the same...

Re: Subscriptions

Handy1 — Sun, 31 Dec 2023 02:50:34 GMT

@squeakyWheel Maybe clear the web browser cache and cookies also

Re: Subscriptions

squeakyWheel — Sun, 31 Dec 2023 02:57:42 GMT

Tried incognito, but it didn't work. Not going to bother clearing cookies and cache, as that would have already been the situation when I logged in with a different browser earlier. I had never accessed PM from that browser before, so...

Just send a PM to CS_Agents using your link below (thanks for that too). Will wait to see if any response and if the OP has any luck.

If anyone has any suggestions for other providers to switch to, I'd be interested in that info also.

Re: Subscriptions

squeakyWheel — Tue, 02 Jan 2024 21:52:53 GMT

Did you ever find a solution to this?

Re: Subscriptions

Handy1 — Tue, 02 Jan 2024 21:55:57 GMT

@squeakyWheel If there’s specific plan you want should send message to support they been helping some people with the new activations plans ask and see what your option are . Seeing as you can’t see any plans other than the 3G plans

they were able to help me out on the $50GB for $34

Re: Subscriptions

Husam23571 — Wed, 03 Jan 2024 01:21:33 GMT

Re: Subscriptions

squeakyWheel — Wed, 03 Jan 2024 01:54:48 GMT

Are you outside the province that you were in when you signed up for Public Mobile?

That's the case with me, and I'm starting to wonder if that has something to do with there being no plans to choose from. I did change plan about 2.5 months ago, and was out of province then too, so maybe not. But who knows, maybe something has changed on their end which prevents plans from appearing in this scenario.

Re: Subscriptions

squeakyWheel — Wed, 03 Jan 2024 01:55:29 GMT

Hi Handy, I tried message CS_Agents as you linked in an earlier reply, but no response yet. Is there another/better way to contact support? Thanks again.

Re: Subscriptions

Handy1 — Wed, 03 Jan 2024 01:56:44 GMT

@squeakyWheel No sorry there just really slow this last few days it seems but

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscriptions

squeakyWheel — Wed, 03 Jan 2024 01:56:56 GMT

Oh wait, just noticed now that I do have a reply from them. Will follow up with them now...

Re: Subscriptions

Husam23571 — Wed, 03 Jan 2024 01:59:20 GMT

No I am not