topic Re: Unable to see some plans after login when try to change subscription in Get Support

Unable to see some plans after login when try to change subscription

kdpatel028 — Sat, 30 Dec 2023 22:03:12 GMT

i am able to see new plans on public mobile page, i am specifically looking for 29 per month boxing week promotion

but when tried to select it ask for login and upon login it says i already have active subscription and does not let me choose the plan, however i cannot see some plan when i login , it even does not say it is applicable to new users only am i missing something, anyone who can help me with this

Re: Unable to see some plans after login when try to change subscription

Chalupa_Batman — Sat, 30 Dec 2023 22:08:58 GMT

Hey @kdpatel028

These plans are for new customers only.

This offer is only for New Activations Only as you can see by this screen shot. This offer is sadly not available to current customers. Sorry to be the bearer of bad news. However, there is nothing stopping you from getting this plan. It would just mean you’d either have to port out your number to another provider, lose your number and start fresh, lose your Legacy Rewards if you have them. Some stuff to consider before starting fresh.

However, check out this link. You may have a chance at this one.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Boxing-deals/m-p/1119276/highlight/true#M781908

Re: Unable to see some plans after login when try to change subscription

Handy1 — Sat, 30 Dec 2023 22:06:28 GMT

@kdpatel028 Yes because the $30GB $29 plan is just for new activations only . Not existing customers evn says it in your screen shot @kdpatel028

Re: Unable to see some plans after login when try to change subscription

BKNS27 — Sat, 30 Dec 2023 22:08:40 GMT

@kdpatel028

For new activations (members) only.

Re: Unable to see some plans after login when try to change subscription

pjhawk1 — Sat, 30 Dec 2023 22:25:25 GMT

Hi, it should be available for all clients.

Re: Unable to see some plans after login when try to change subscription

Chalupa_Batman — Sat, 30 Dec 2023 22:31:00 GMT

Once again @pjhawk1 it IS available for anyone and everyone including current customers. The caveats are you'd lose your number unless you port out and then port back in later and the other is losing legacy rewards if you're on them. You'd have to do the math and see what the pros and cons are.