topic Re: Double charged in Get Support

Double charged

YOUSIF749027 — Fri, 29 Dec 2023 20:54:37 GMT

Openned a new account and got double charged. Please fix

Re: Double charged

Handy1 — Fri, 29 Dec 2023 20:56:21 GMT

@YOUSIF749027 First make sure one charge isn’t just pending if both charges are posted then submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double charged

hTideGnow — Fri, 29 Dec 2023 20:58:15 GMT

HI @YOUSIF749027

please confirm with your credit card first and check if both are real charges or maybe one of the two just pending

if both are real charge, please submit a ticket with CS Agent here and request refund
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double charged

Sansan — Fri, 29 Dec 2023 20:58:45 GMT

Hi,

Where do you see the double charges? Have your credit card statement printed already with it?

Please not this can be pending and only 1 charge, the correct charge will be posted to your cc account. Pending charges can appear for up to 5 days before posted.

If you are seeing this on your printed statement, then message the below to inquire.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double charged

TheSterlinger — Fri, 29 Dec 2023 21:03:27 GMT

He can use a link below to submit a ticket to our Public Mobile CS agent and they can help you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double charged

BKNS27 — Fri, 29 Dec 2023 21:25:07 GMT

@YOUSIF749027

If you confirmed were double charged. The extra funds will remain in your account as credit to pay your next month’s bill. You can contact a CS_Agent for a refund but it will take up to 30 days to process…same time for your next month bill.

Re: Double charged

YOUSIF749027 — Sat, 30 Dec 2023 22:19:48 GMT

i am ok if i see the extra funds in account for following month, but don't see it in account and double payments are posted on my credit card. thanks

Re: Double charged

computergeek541 — Sat, 30 Dec 2023 22:22:38 GMT

Re: Double charged

computergeek541 — Sat, 30 Dec 2023 22:23:01 GMT

Re: Double charged

YOUSIF749027 — Sat, 30 Dec 2023 22:34:15 GMT

I opened an account via chrome mobile android browser and after they take a payment it asks to download app and continue to register on app. The app does not allow me to finish registration without a payment, so causing this double payment. it is a bug/ process issue on why the app does not see my first payment. both payment posted on credit card, but do not see extra credit in my account. Opened a ticket with agent. thanks all for your help