topic Re: Switching in Get Support

Switching

Kyeremeh — Sat, 30 Dec 2023 20:09:14 GMT

I just bought a new sim and want to switch to public mobile

Re: Switching

Handy1 — Sat, 30 Dec 2023 20:11:56 GMT

@Kyeremeh Download the PM app and pick a plan and activate. You can transfer number over on activation too or choose new PM number . Don’t forget to ask a friend for a referral code to save $10 either

Re: Switching

HALIMACS — Sat, 30 Dec 2023 20:14:13 GMT

Great timing @Kyeremeh

Make sure to get choosing one of the available plans, and use a friends or family referral code, or ask someone here for theirs.

Welcome aboard!!!

Re: Switching

Kyeremeh — Sat, 30 Dec 2023 20:14:13 GMT

Do I need to just insert the new sim. I want to port my old number

Re: Switching

HALIMACS — Sat, 30 Dec 2023 20:15:53 GMT

You need to download the PM app Download App | Public Mobile and follow the process outlined in the activation.

Best to have the prior service account number on hand when doing this.

You'll also need an email address and a credit card or Visa debit to get started.

Re: Switching

Handy1 — Sat, 30 Dec 2023 20:18:11 GMT

@Kyeremeh No don’t put the PM SIM card in phone untill you activated it and you need to leave old provider SIM card in the phone to reply YES to the confirmation text to port . And just use the old providers account number and ignore the IMEI . It’s not needed and often causes issues with porting

Re: Switching

BKNS27 — Sat, 30 Dec 2023 22:19:01 GMT

@Kyeremeh

Follow these instructions to a tee. If you missed a step, porting will be aborted then a long wait for an agent to fix.

The steps must be followed in exact order:

- Make sure your old SIM is active so don’t cancel service with them.

- Purchase a PM SIM from Amazon ($4.99), Canadian Cell Supplies ($6.99) or pick one up from Telus/Koodo store ($10.00).

- Download the PM app on your phone to activate the SIM. Use the old account number and not the IMEI to avoid issues. Complete to step 6.

- Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.

- Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.

- Power off the phone once porting is completed then switch to PM SIM and power on your phone.

That is it…what steps did you missed?

If all steps are followed, there could be provisional/backend issue with the SIM so contact a CS_Agent to fix at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437