topic Re: Why can’t existing customer transfer to the boxing week offer? in Get Support

Why can’t existing customer transfer to the boxing week offer?

StellaZou — Sat, 30 Dec 2023 22:09:42 GMT

Boxing week offer has $34 for 50GB, but when I select change subscription, it doesn’t show up.

Re: Why can’t existing customer transfer to the boxing week offer?

Chalupa_Batman — Sat, 30 Dec 2023 22:11:30 GMT

This offer is only for New Activations Only as you can see by this screen shot. This offer is sadly not available to current customers. Sorry to be the bearer of bad news. However, there is nothing stopping you from getting this plan. It would just mean you’d either have to port out your number to another provider, lose your number and start fresh, lose your Legacy Rewards if you have them. Some stuff to consider before starting fresh.

Read this post. You may have a chance.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Boxing-deals/m-p/1119276/highlight/true#M781908

Re: Why can’t existing customer transfer to the boxing week offer?

Handy1 — Sat, 30 Dec 2023 22:10:49 GMT

@StellaZou Because it’s for new activations only not existing customers

Re: Why can’t existing customer transfer to the boxing week offer?

StellaZou — Sat, 30 Dec 2023 22:24:47 GMT

Oh thanks

Re: Why can’t existing customer transfer to the boxing week offer?

StellaZou — Sat, 30 Dec 2023 22:25:06 GMT

Oh thanks, and that’s sad cuz I just transferred to this last month, already not a new customer

Re: Why can’t existing customer transfer to the boxing week offer?

computergeek541 — Sat, 30 Dec 2023 22:25:47 GMT

Re: Why can’t existing customer transfer to the boxing week offer?

Chalupa_Batman — Sat, 30 Dec 2023 22:27:05 GMT

I understand how you feel @StellaZou However, if you clicked on the link, this person was able to upgrade to a plan that's really good and for new customers on a technicality. It might work for you. Take a peek

Re: Why can’t existing customer transfer to the boxing week offer?

HALIMACS — Sat, 30 Dec 2023 22:45:20 GMT

I agree @StellaZou , that Public Mobile is kicking existing customers to the curb (or telling them to just sit there and shut up) by ONLY offering very enticing plan options to newcomers.

This demonstrates that Public Mobile is really no different than other mobile service provider.

But in reality, what did we expect? Every single telecommunications and ISP does this, hanging existing customers out to dry by dangling carrots for NEW subscribers.

What is odd is that this 'policy' seemed to change drastically from Black Friday to Boxing Day deals.

That is really what feels like the slap in the face. Especially for the many of us who fielded questions from folks wanting to change their plans and missed the Black Friday deals, and all of us telling them to just wait for Boxing Day / New Years specials --- not so much.

Re: Why can’t existing customer transfer to the boxing week offer?

Chalupa_Batman — Sat, 30 Dec 2023 22:56:03 GMT

But see @HALIMACS where the problem, in my opinion lies is the ruling of the CCTS or the CRTC that allows porting. The rules or laws about porting need to be redone. Allowing those who choose different plans to be able to port the number "internally" sort of speak within the same carrier. This would fix every problem here IMO. Losing Legacy Rewards is a different story. lol

Re: Why can’t existing customer transfer to the boxing week offer?

hTideGnow — Sat, 30 Dec 2023 23:01:24 GMT

hi @Chalupa_Batman this is not any ruling by any of these commissions can control. Switching numbers or not is internal business operations. Government in a free society cannot and should not get involved with business operations

And promotion plans are marketing, not something these commissions can have their hands on

We all want cheap deals, but does not mean we should ask government to step in of we don't have one.

Re: Why can’t existing customer transfer to the boxing week offer?

Chalupa_Batman — Sat, 30 Dec 2023 23:05:03 GMT

Hey @hTideGnow

https://crtc.gc.ca/eng/phone/mobile/num.htm

This is a policy within the CRTC. It would be extremely beneficial to amend this to include porting within the same Telco.

Re: Why can’t existing customer transfer to the boxing week offer?

hTideGnow — Sat, 30 Dec 2023 23:08:42 GMT

hi @Chalupa_Batman of course Government can agent anything to force that upon Telcom companies, but a governor needs to know when to stop in a free society. In this case, the government is correct to let Telcom to run their operations according to their own policies, according to market and competition

Re: Why can’t existing customer transfer to the boxing week offer?

HALIMACS — Sat, 30 Dec 2023 23:54:39 GMT

@Chalupa_Batman @hTideGnow

Good discussion.

there are benefits and detriments to both increased and decreased oversight, sadly

Re: Why can’t existing customer transfer to the boxing week offer?

Keiichi — Sun, 31 Dec 2023 05:22:39 GMT

I've had enough of being treated like crap, I'm on $25 for 1GB right now and I'm moving both lines to another carrier and paying $29 for 30GB. Screw you Public Mobile!

Re: Why can’t existing customer transfer to the boxing week offer?

A-L — Sun, 31 Dec 2023 11:32:43 GMT

I'm curious to see if the amount of folks porting makes an impact and forced PM to change the trajectory they seem to be on.

Re: Why can’t existing customer transfer to the boxing week offer?

Karnbot13 — Sun, 31 Dec 2023 13:57:45 GMT

@hTideGnow wrote:
hi @Chalupa_Batman of course Government can agent anything to force that upon Telcom companies, but a governor needs to know when to stop in a free society. In this case, the government is correct to let Telcom to run their operations according to their own policies, according to market and competition

Please show me where the competition is because I don't see it. Until the CRTC forces the telcos to open up the networks to MVNOs and they actually have to compete with service, this is what we get.

Re: Why can’t existing customer transfer to the boxing week offer?

A-L — Tue, 02 Jan 2024 20:45:35 GMT

PM really needs to step up and bridge the difference with lower cost plans. The discrepancy between plans is cause for some serious concern as to how PM is deciding to serve the needs of lower-income/budget minded Canadians.

The $15 and $25 plans are leaps and bounds behind what these new bundles seem to indicate that PM is capable of providing the community.