topic Re: why different plans for new and existing customers in Get Support

why different plans for new and existing customers

ashunandal — Sat, 30 Dec 2023 04:09:52 GMT

Online it shows $34 plan with 50gb data but when i tried to change my plan, it doesn't show me that plan.

looks like some plans are only to attract new customers?

Re: why different plans for new and existing customers

softech — Sat, 30 Dec 2023 04:11:00 GMT

it is a business decision.

And in this mobile industry, all carriers will leave the best plans for new activations. But check your My Account's Change Subscription often, they will have some good deals for existing customers too

Re: why different plans for new and existing customers

Handy1 — Sat, 30 Dec 2023 04:17:40 GMT

@ashunandal Sucks only for new activations I saw this plan to and had to create a new account with new email and sim to get it

Add

How ever if your on old rewards saving $7 every 30 days you can still get the 60GB for $40 and with your $7 off that’s $33 $1 better then the new activation plan 50GB for $34 with 10GB extra data to enjoy ,so your still comming out ahead of the new activation plan does @ashunandal

Re: why different plans for new and existing customers

HALIMACS — Sat, 30 Dec 2023 14:31:37 GMT

@ashunandal

there has been suggestion by more than a couple of users that a polite request to the customer support agents might accommodate plan changes designated for new activations.

I’m thinking your chance of success improves if you’re moving to a higher price plan versus a lower price plan.

Doesn’t hurt to give it a shot!

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Re: why different plans for new and existing customers

Chalupa_Batman — Sat, 30 Dec 2023 20:57:30 GMT

HEy @ashunandal

Read this post. There may still be hope.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Boxing-deals/m-p/1119276/highlight/true#M781908