topic Re: Bell number port only partially worked in Get Support

Bell number port only partially worked

karenbruiners — Tue, 04 Jan 2022 20:38:14 GMT

Porting over from Bell only partially worked. I can make calls, text and have data. But can't receive calls? Anyone else have this issue?

Re: Bell number port only partially worked

imm1304 — Sat, 08 Oct 2016 01:06:35 GMT

Hi @karenbruiners!

Welcome to PM!

This is normal while the number port request is in prgress. How long has it been?

It usually takes from 30 minutes to 2 hours.

Have your restarted your phone since submitting the port request?

Re: Bell number port only partially worked

NDesai — Sat, 08 Oct 2016 01:07:56 GMT

Have you tried removing the sim and rebooting your phone? Did you check if your bell sim is still working? If its working, i suggest you to wait little more.

If still the same issue, staff member will complete the porting process tomorrow.

Re: Bell number port only partially worked

karenbruiners — Sat, 08 Oct 2016 01:10:01 GMT

I have restarted yes but will try again. It's been about 5 hours now.

Re: Bell number port only partially worked

karenbruiners — Sat, 08 Oct 2016 01:10:30 GMT

I'll try the old Sim now, thanks!

Re: Bell number port only partially worked

imm1304 — Sat, 08 Oct 2016 01:14:14 GMT

It shouldn't have taken that long, most likely there was an error in number port. As @NDesai said, your Bell sim card should still be active until the number port request is completed.

PM staff will be online in the morning. Send your Bell account number, PIN, Bell phone number and the name on the Bell account via a private message to @Mary_M / @Shazia_K / @Saray_O right now or wait for one of them to reach out to you in this thread and then communicate further.

Re: Bell number port only partially worked

karenbruiners — Sat, 08 Oct 2016 01:29:31 GMT

Okay sounds good to me! Thanks for all the help.

Re: Bell number port only partially worked

srlawren — Sat, 08 Oct 2016 01:36:56 GMT

I don't think Shazia is working this weekend, based on a private message she sent me this afternoon. But yes @karenbruiners please send a private message to both @Mary_M and @Saray_O and include:

1) your temporary public mobile phone number that you activated with

2) mention it's bell you're transfering from

3) the account number you had at Bell

4) the phone number you are trying to transfer over from Bell to Public Mobile

They can resubmit the port request for you in the morning, and once that's done it should be fairly quick after that.

Re: Bell number port only partially worked

fktw — Sat, 08 Oct 2016 01:38:53 GMT

I just ported my number in last night and the same thing occurred, except it took only 30 minutes to complete the dialing in portion. Once that got resolved, I got a text message from PM telling me the port is complete. If you haven't received that text, then it's likely stuck somewhere in the system.

Re: Bell number port only partially worked

srlawren — Sat, 08 Oct 2016 01:45:24 GMT

@fktw yes that's typically how the ports go when transfering from another wireless provider... they usually complete within minutes. In some cases, the port request is rejected by the other provider. Usually it's because the port request page is a bit confusing and people may not fill it out correctly, thus the info doesn't match what's on file at the previous provider and the request is rejected by their system. Another less common cause is if your account is not still open and in good standing (you haven't made the mistake of calling them to cancel, and you don't owe them any money) the request will fail also.

Our community moderators @Shazia_K, @Mary_M, and @Saray_O are PM staff with the ability to look in the backend systems to see what the cause of the rejection was, and can resubmit on your behalf once they get the correct info.

Re: Bell number port only partially worked

Mary_M — Sat, 08 Oct 2016 13:31:34 GMT

Good morning @karenbruiners

Welcome to Public Mobile!

I have received your private message and I will work on your case shortly.

Once I process the port, I will be sending you a confirmation.

Thank you,

Mary

Re: Bell number port only partially worked

trshtup — Sat, 08 Oct 2016 14:51:13 GMT

Hey @karenbruiners, I just switched over from Bell as well. The switch, for me, went smoothly with the exception of voicemail (I could get VM, but couldn't access by long-pressing 1 anymore). Anyway, the moderator (PM staffer) was very helpful in solving this issue, and I'm sure they could help you with your call issue as well. Good luck!

Re: Bell number port only partially worked

srlawren — Sat, 08 Oct 2016 15:34:55 GMT

Thank you, @Mary_M! As always, you rock!

Re: Bell number port only partially worked

karenbruiners — Sat, 08 Oct 2016 16:24:08 GMT

Everything is working fine now. Thanks @Mary_M

Re: Bell number port only partially worked

Rockdaddy22 — Sat, 08 Oct 2016 16:27:11 GMT

Thanks for the update @karenbruiners and welcome to the PM family. 🙂

Re: Bell number port only partially worked

taniaz — Tue, 15 Nov 2016 23:38:07 GMT

Hello!

I am going through the same issue even though it said the port was originally successful. I then got a text from PM saying asking to send a contact request to provide the correct ESN/MEID from Bell, which i thought i had already done. I submitted the request and private messaged the moderators. Do you know how long this will take to resolve?

Thank you for your help

Re: Bell number port only partially worked

Rockdaddy22 — Wed, 16 Nov 2016 01:44:31 GMT

Could take a week unfortunately.

Re: Bell number port only partially worked

taniaz — Wed, 16 Nov 2016 03:34:11 GMT

Thank you for the response, at least my old SIM card works for now.

Re: Bell number port only partially worked

Mary_M — Tue, 22 Nov 2016 18:32:17 GMT

Hey @taniaz

Thank you for your patience 🙂

You port has been completed, please refer to my private message! Welcome to PM,

Mary

Re: Bell number port only partially worked

taniaz — Tue, 22 Nov 2016 20:07:38 GMT

Hi @Mary_M,

Thank you for getting back to me. I understand how busy it must be with the new promo. My phone is now fully functional, thanks again for all of the help!