topic Re: Not receiving incoming calls and texts in Get Support

Not receiving incoming calls and texts

Rambo08 — Sat, 30 Dec 2023 04:31:53 GMT

Re: Not receiving incoming calls and texts

Jem1988 — Sat, 30 Dec 2023 04:34:48 GMT

Same did you just transfer to public mobile?

Re: Not receiving incoming calls and texts

Rambo08 — Sat, 30 Dec 2023 04:35:28 GMT

Yes earlier today

Re: Not receiving incoming calls and texts

Jem1988 — Sat, 30 Dec 2023 04:38:51 GMT

Than it's a porting issue

Re: Not receiving incoming calls and texts

softech — Sat, 30 Dec 2023 04:39:52 GMT

@Rambo08

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Not receiving incoming calls and texts

stevenanto — Sat, 30 Dec 2023 12:49:19 GMT

Thats unfortunate, have you received a text when switching over?

Re: Not receiving incoming calls and texts

Jem1988 — Sat, 30 Dec 2023 13:57:11 GMT

I didn't I'm calling them today

Re: Not receiving incoming calls and texts

IrisPM — Sat, 30 Dec 2023 15:36:10 GMT

I have the same issue. I transferred to Public Mobile from PC mobile on Dec. 18.

I am unable to receive calls or texts but able to makes calls. Incoming calls seem to all go to my previous PC voicemail. Please help.

Re: Not receiving incoming calls and texts

softech — Sat, 30 Dec 2023 15:37:40 GMT

@IrisPM wrote:
I have the same issue. I transferred to Public Mobile from PC mobile on Dec. 18.

@IrisPM

Re: Not receiving incoming calls and texts

Jem1988 — Sat, 30 Dec 2023 18:49:07 GMT

We're u able to resolve your issue?

Re: Not receiving incoming calls and texts

Ky13 — Sat, 30 Dec 2023 18:54:54 GMT

Can you please send me the number as well. I’m receiving text messages but no calls are coming through. Thanks!

Re: Not receiving incoming calls and texts

softech — Sat, 30 Dec 2023 22:00:21 GMT

@Ky13 sent