topic Re: New Boxing Week Deal? How to switch? in Get Support

New Boxing Week Deal? How to switch?

Junya — Sat, 30 Dec 2023 03:14:46 GMT

I just subscribed to the 40gb/$34 per month a couple days ago. I saw that there is a new deal 50gb/$34 per month. I ordered the physical sim card and I have not received and activated it yet. Is there a way to change the subscription to the 50gb/$34 one? Because I know that public mobile doesn't allow refunds and I do not want to spend another $34 on top of the other plan I just bought.

Re: New Boxing Week Deal? How to switch?

Chalupa_Batman — Sat, 30 Dec 2023 03:17:42 GMT

Hi @Junya

This offer is only for New Activations Only as you can see by this screen shot.

You can reach out to a CS Agent and see if they'd be willing to change your account since you're not officially signed up yet.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New Boxing Week Deal? How to switch?

Handy1 — Sat, 30 Dec 2023 03:16:52 GMT

@Junya .you can’t the 50GB for $34 is new activation only plan not for exiting customers . You would have to create a new account with new email and sim to get the 50GB for $34 i was in same boat as you and that’s what I did

Re: New Boxing Week Deal? How to switch?

softech — Sat, 30 Dec 2023 03:17:04 GMT

@Junya

sorry, the deal is for new activation only and existing subscribers cannot change over it

Re: New Boxing Week Deal? How to switch?

Chalupa_Batman — Sat, 30 Dec 2023 03:19:40 GMT

Honestly @softech I'm not sure if that is 100% true. He may have signed up with his account and chose the package he wanted. But because he hasn't actually activated his account, I feel he should be given the option to change it if so desired. That's just my opinion.

@Junya Let us know what a CS Agent says please.

Re: New Boxing Week Deal? How to switch?

Handy1 — Sat, 30 Dec 2023 03:23:22 GMT

Yes @Junya I just re read your post @Chalupa_Batman correct you haven’t activated yet use @Chalupa_Batman link to support and confirm and happy new year .

Re: New Boxing Week Deal? How to switch?

Junya — Sat, 30 Dec 2023 03:22:34 GMT

Hey @Chalupa_Batman

Thanks, I will definitely reach out!