topic Re: Agents in Get Support

Agents

lorenzo1961 — Fri, 29 Dec 2023 22:59:51 GMT

Are there any agents working right now? I've been try to reconnect with an agent for over 30 minutes and I'm being ignored so far.

Re: Agents

Chalupa_Batman — Fri, 29 Dec 2023 23:01:32 GMT

Hey @lorenzo1961

There are CS Agents working now. Just hold tight. If you don't hear from them in an hour, then go to your sent folder and ask for an update. It's 7am there right now. 5pm Cent now for me.

Re: Agents

Hollister — Fri, 29 Dec 2023 23:02:33 GMT

@lorenzo1961

During business hours, they strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 9 AM to 10 PM EST

Re: Agents

lorenzo1961 — Fri, 29 Dec 2023 23:02:56 GMT

It's been 40+ minutes already

Re: Agents

Hollister — Fri, 29 Dec 2023 23:05:05 GMT

@lorenzo1961

What is your issue? Maybe the community can assist you?

Re: Agents

Chalupa_Batman — Fri, 29 Dec 2023 23:05:32 GMT

Sadly this is what happens when PM sends customer service to the other side of the world and not keep it here in Canada. They will eventually reply to you.

BTW, what issues are you having? Maybe we may have an idea or two?

Re: Agents

golfball — Fri, 29 Dec 2023 23:05:52 GMT

You're going to need a lot more patience. They sometimes will not respond for hours or until another day.

Re: Agents

lorenzo1961 — Fri, 29 Dec 2023 23:05:49 GMT

I find it alarming that I tried to activate my new service a couple of hours and the sim card wouldn't work so I was told I had to go buy a new sim card which I did...I get back and get no response from anyone?

Re: Agents

Hollister — Fri, 29 Dec 2023 23:08:26 GMT

@lorenzo1961

Can you confirm that your payment went through with the original activation ? If yes, put your original SIM card back in and reboot?

Re: Agents

BKNS27 — Fri, 29 Dec 2023 23:20:26 GMT

@lorenzo1961

If porting is the issue, there is a number you can call to the Porting Department.

I will pm you their number. They are working now.

Re: Agents

lorenzo1961 — Fri, 29 Dec 2023 23:21:52 GMT

Issue has been solved with a new sim card. Thanks for all the messages and replies.