topic Re: New subscriber and new plan launches Boxing Day in Get Support

New subscriber and new plan launches Boxing Day

Mpcameron — Wed, 27 Dec 2023 16:14:41 GMT

New subscriber as of December 24, 2023. Took advantage of the Boxing day deal 40GB for $34. Go online yesterday and see it's now 50GB for $34 new subscribers only. I thought I had the Boxing day deal and it changed. Very disappointing. Wondering if there is anything PM can do to help.

Re: New subscriber and new plan launches Boxing Day

Handy1 — Wed, 27 Dec 2023 16:17:21 GMT

@Mpcameron It is disappointing indeed . I too saw this and unfortunately it’s only for new activations not existing customers . So I had to create a new account with new email to get this plan also

Re: New subscriber and new plan launches Boxing Day

jontrac — Wed, 27 Dec 2023 16:17:33 GMT

Unfortunately, it’s only for new subscribers and there’s nothing we can do. Hopefully, PM will consider offering this plan to existing customers sometime today.

Re: New subscriber and new plan launches Boxing Day

Cheetah24 — Wed, 27 Dec 2023 16:17:33 GMT

@Mpcameron: Since you joined very recently I would send a message to the service agent https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 to see if you can get a plan change. You have nothing to lose (no rewards etc) as you joined a couple of days ago so I think it's always better to ask if they can do this.

Re: New subscriber and new plan launches Boxing Day

HALIMACS — Wed, 27 Dec 2023 16:18:36 GMT

Well that's a kick in the @$$ for sure @Mpcameron

You can either ask the customer support agents to change it for you -OR- go into your self-serve and select the desired plan (if it's displaying for you there) and plan a change for the next renewal.

Re: New subscriber and new plan launches Boxing Day

dcchan22 — Wed, 27 Dec 2023 16:22:22 GMT

Is is possible to port a number from one account to another, both within PM?

Re: New subscriber and new plan launches Boxing Day

Handy1 — Wed, 27 Dec 2023 16:23:32 GMT

@dcchan22 No sorry you would need to port original PM number out to new provider and port it back into PM on the newly created PM account to keep phone number

Re: New subscriber and new plan launches Boxing Day

d_ — Wed, 27 Dec 2023 18:47:14 GMT

Check out this deal from Freedom Mobile.

https://www.freedommobile.ca/en-CA

Re: New subscriber and new plan launches Boxing Day

d_ — Wed, 27 Dec 2023 18:46:33 GMT

I'm thinking this is going to be my way to remedy the situation.

https://www.freedommobile.ca/en-CA

Re: New subscriber and new plan launches Boxing Day

Junya — Fri, 29 Dec 2023 22:49:19 GMT

So you paid $39.10 for the 40gb plan too? Then another $39.10 within the same month? 😥