topic Porting Number from Eastlink in Get Support

Porting Number from Eastlink

darkharbour — Sun, 31 Dec 2023 02:02:13 GMT

Hi. I cannot get my final step completed to finish porting my number from Eastlink. Contacted Eastlink and they said it’s not on their end and the number is no longer with them. Was told that it had to be reinitated by PM to complete. HELP. I already have my eSIM for Public but it's not showing on my phone now, do I need to buy a new eSIM to complete this as service doesn’t work yet.

Thanks in advance.

Re: Porting Number from Eastlink

TheSterlinger — Fri, 29 Dec 2023 22:22:47 GMT

No problem I will send you the phone number check your messages click your avatar and click inbox.

Re: Porting Number from Eastlink

Chalupa_Batman — Fri, 29 Dec 2023 22:25:49 GMT

Here's the thing. Try going into your settings first and go to your eSIM and choose it as your primary and then reboot. See if that works first before calling the number.

Re: Porting Number from Eastlink

darkharbour — Sat, 30 Dec 2023 13:01:12 GMT

Thank you for the kind help. I ended up having to buy a new eSIM and then it sprang to life. Not sure what happened in the process, but perhaps it is possible for PM to refund the additional fees.

Re: Porting Number from Eastlink

Chalupa_Batman — Sat, 30 Dec 2023 17:11:13 GMT

Hi @darkharbour

Because the first one didn't work as it should have, you can reach out to a CS Agent via this link and ask if they can credit your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Good luck.