topic Re: eSIM installing error in Get Support

eSIM installing error

Kevinymshin — Fri, 29 Dec 2023 21:11:18 GMT

It keeps telling me try again or contact my carrier for assistance. How can I get helped?

Re: eSIM installing error

Handy1 — Fri, 29 Dec 2023 21:11:52 GMT

@Kevinymshin

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM installing error

LitlLdy — Fri, 29 Dec 2023 21:17:33 GMT

@Kevinymshin wrote:
It keeps telling me try again or contact my carrier for assistance. How can I get helped?

@Kevinymshin , I find that can be an odd error! Sometimes it says that yet installs but just needs activated!

Please try these things below to see if any help. Others have experienced similar issue & sometimes these suggestions have worked! (Not always though)

Reboot your phone.

In cellular settings make sure that ‘Turn On This Line’ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’), reboot your phone. (You may need to reset network settings then reboot)

If it still doesn’t work after trying my instructions & won’t let you install it using the app there should be a QR Code to scan in your welcome email!

Re: eSIM installing error

Kevinymshin — Fri, 29 Dec 2023 21:36:48 GMT

Thank you for your help but it doesn’t work. I did everything. Reset network and rebooting. Still not working.

Re: eSIM installing error

LitlLdy — Fri, 29 Dec 2023 21:54:27 GMT

@Kevinymshin wrote:
Thank you for your help but it doesn’t work. I did everything. Reset network and rebooting. Still not working.

@Kevinymshin , sorry 😔 Hopefully the CS_Agent will issue you a new QR Code that works.

Re: eSIM installing error

Kevinymshin — Fri, 29 Dec 2023 22:17:58 GMT

Thank you for helping me. I did already but still not responding yet

Re: eSIM installing error

LitlLdy — Sat, 30 Dec 2023 02:16:44 GMT

@Kevinymshin wrote:
Thank you for helping me. I did already but still not responding yet

@Kevinymshin , have you gotten a response back yet from a CS_Agent?

Re: eSIM installing error

Kevinymshin — Sat, 30 Dec 2023 02:20:11 GMT

I just got it but. He just sent me same QR code again so still not working. He replied after 5 hours later. So slow…