topic Re: eSim not compatible in Get Support

topic Re: eSim not compatible in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1118435#M781324 <P>You may need a newer version of phone for esim.  The best way to contact CS is through submit a "ticket" good luck</P> Fri, 29 Dec 2023 21:30:29 GMT captaincool 2023-12-29T21:30:29Z eSim not compatible https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1118411#M781307 <P>Hello, I was signing up and selected eSim as it said my phone is compatible. But when completing the order it says eSim isn't available on my phone. Now I went into Telus to get a physical sim but how can I add thos to my account? When I go to finish my activation it says to contact customer service</P> Sun, 31 Dec 2023 02:06:17 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1118411#M781307 Simon_245 2023-12-31T02:06:17Z Re: eSim not compatible https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1118417#M781312 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/365368">@Simon_245</a>  Send support a message and ask them to SIM card swap the number for you and finish the activation </P><P class=""><SPAN class="">send<SPAN class="">  </SPAN>a  private message   To CS_Agents</SPAN></P><P class=""><SPAN class=""><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span> Link below <span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span></SPAN></P><P class=""><SPAN class="">                          <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"><SPAN class="">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</SPAN></A></SPAN></P> Fri, 29 Dec 2023 21:12:55 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1118417#M781312 Handy1 2023-12-29T21:12:55Z Re: eSim not compatible https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1118429#M781318 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/365368">@Simon_245</a> wrote:<BR /><P>Hello, I was signing up and selected eSim as it said my phone is compatible. But when completing the order it says eSim isn't available on my phone. Now I went into Telus to get a physical sim but how can I add thos to my account? When I go to finish my activation it says to contact customer service</P><HR /></BLOCKQUOTE><P><FONT color="#800080"><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/365368">@Simon_245</a> , for some odd reason eSIM installations with Public Mobile (on a compatible phone) can be a hit or miss! Mine installed flawless but some Customers encountered issues when trying to! I don’t think Public Mobile has all the bugs worked out with it & in the long run SIM Card is easier due to you can remove it from one phone & put it in another but with eSIM here you can’t, every time you want to switch phones or delete your eSIM by mistake you have to purchase another!</FONT></P><P><FONT color="#800080">Either way please use the link <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/269452">@Handy1</a> provided to get a CS_Agent to help.</FONT></P><P><FONT color="#800080">Customer Support Agents are available from: Monday to Sunday: 9 AM to 10 PM EST</FONT></P><P><FONT color="#800080">A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.</FONT></P> Fri, 29 Dec 2023 21:24:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1118429#M781318 LitlLdy 2023-12-29T21:24:25Z Re: eSim not compatible https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1118435#M781324 <P>You may need a newer version of phone for esim.  The best way to contact CS is through submit a "ticket" good luck</P> Fri, 29 Dec 2023 21:30:29 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1118435#M781324 captaincool 2023-12-29T21:30:29Z Re: eSim not compatible https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1121068#M783094 <P>I have sent in a DM but still no response </P> Tue, 02 Jan 2024 17:01:05 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1121068#M783094 Simon_245 2024-01-02T17:01:05Z Re: eSim not compatible https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1121069#M783095 <P>hi <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/365368">@Simon_245</a> </P><P>how long you waited?</P><P>send them a ticket via message again.  <SPAN> </SPAN><SPAN>please submit a ticket with CS Agent here:</SPAN><BR /><SPAN>       </SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A><SPAN>  </SPAN></P> Tue, 02 Jan 2024 17:02:12 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1121069#M783095 hTideGnow 2024-01-02T17:02:12Z Re: eSim not compatible https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1121070#M783096 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/365368">@Simon_245</a>  The usually reply with in the hour sometimes longer but </P><P class=""><SPAN class="">After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box</SPAN></P><P class=""> </P><P class=""><SPAN class=""><A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</A></SPAN></P><P class=""> </P><P class=""><SPAN class="">if still no reply with in 2-3 hours I would submit another ticket </SPAN></P> Tue, 02 Jan 2024 17:03:34 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1121070#M783096 Handy1 2024-01-02T17:03:34Z Re: eSim not compatible https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1121073#M783099 <P>I sent 2 dm's on Friday </P> Tue, 02 Jan 2024 17:03:48 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1121073#M783099 Simon_245 2024-01-02T17:03:48Z Re: eSim not compatible https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1121074#M783100 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/365368">@Simon_245</a>  Then submit another ticket that’s too long </P><P class=""><SPAN class="">send<SPAN class="">  </SPAN>a  private message   To CS_Agents</SPAN></P><P class=""><SPAN class=""><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span> Link below <span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span></SPAN></P><P class=""><SPAN class="">                          <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"><SPAN class="">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</SPAN></A></SPAN></P> Tue, 02 Jan 2024 17:05:24 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1121074#M783100 Handy1 2024-01-02T17:05:24Z Re: eSim not compatible https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1121075#M783101 <P>HI <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/365368">@Simon_245</a> </P><P>did you check the inbox and see if PM replies?</P><P>please check: <A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</A></P><P>if no reply, message them again</P> Tue, 02 Jan 2024 17:05:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1121075#M783101 hTideGnow 2024-01-02T17:05:25Z Re: eSim not compatible https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1121077#M783102 <P>Yes nothing in my inbox and I have resent another message to CS Agent </P> Tue, 02 Jan 2024 17:07:45 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1121077#M783102 Simon_245 2024-01-02T17:07:45Z Re: eSim not compatible https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1121079#M783103 <P>hi  <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/365368">@Simon_245</a> </P><P>today will be better.  I had 2 issues yesterday, all those ticket were replied and fully resolved within 3 hours</P> Tue, 02 Jan 2024 17:10:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1121079#M783103 hTideGnow 2024-01-02T17:10:18Z Re: eSim not compatible https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1121423#M783323 <P>I'm new to public mobile but it seems like I still haven't received a response. Is this normal customer service for this company?</P> Tue, 02 Jan 2024 22:48:47 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1121423#M783323 Simon_245 2024-01-02T22:48:47Z Re: eSim not compatible https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1121426#M783326 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/365368">@Simon_245</a>  Usually they reply with in the hour or two . But it’s been extremely busy as you can imagine but </P><P class=""><SPAN class="">   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box</SPAN></P><P class=""> </P><P class=""><SPAN class=""><A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</A></SPAN></P> Tue, 02 Jan 2024 22:50:42 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1121426#M783326 Handy1 2024-01-02T22:50:42Z Re: eSim not compatible https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1121450#M783347 <P>Thanks for the input I'll wait until I get a response </P> Tue, 02 Jan 2024 23:05:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/eSim-not-compatible/m-p/1121450#M783347 Simon_245 2024-01-02T23:05:18Z