topic Re: Transfer not working in Get Support

Transfer not working

Ddenniss — Fri, 29 Dec 2023 20:52:31 GMT

I did all the transfer steps, but received a message saying my RSN/MEID number was wrong, what do I do? The link isn't working.

Also I didn't receive a text from my old provider

Re: Transfer not working

hTideGnow — Fri, 29 Dec 2023 20:56:49 GMT

hi @Ddenniss

yes, better to use account number instead of IMEi

You can call Public Mobile porting team to provide the correct Info and get status update. I will send you the porting team number. Please check your Community inbox for my message

Re: Transfer not working

Handy1 — Fri, 29 Dec 2023 20:54:41 GMT

@Ddenniss Best to use old providers account number and ignore IMEI it’s not needed anyways . But no worries I’ll send you the lodging team number private message right away . Call them and give just old providers account number they can re trigger the port request for you

Re: Transfer not working

Sansan — Fri, 29 Dec 2023 20:55:29 GMT

I will send you another message with a number to call to request transfer again.

Re: Transfer not working

BKNS27 — Fri, 29 Dec 2023 21:21:50 GMT

@Ddenniss

You need the old SIM in your phone to receive the text confirming you are porting over to PM.

Also,

your old account MUST be active to port out so don’t cancel and keep up with payment.