topic Re: SIM issues in Get Support

SIM issues

keith1968 — Fri, 29 Dec 2023 20:59:17 GMT

My sim is not working

Re: SIM issues

Handy1 — Fri, 29 Dec 2023 21:00:56 GMT

@keith1968 Did you use the app to activate not website ? All activation need the app . If you did did you reboot phone yet ? Can you try sim card in another phone to test is same , submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM issues

Sansan — Fri, 29 Dec 2023 21:01:25 GMT

Esim? physical sim? What is wrong with it?

Are you new to pm?

Re: SIM issues

hTideGnow — Fri, 29 Dec 2023 21:02:51 GMT

HI @keith1968

give us more info

new activation? or current subscriber?

try to take sim out and test on another phone if you have one. Or take it out and wipe it and put it back and test

Try click Reset All networks.

But if that does not help, please submit a ticket with CS Agent here and they can refresh the account
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM issues

keith1968 — Fri, 29 Dec 2023 21:04:14 GMT

spoke with Port department/telus. said I needed to finish process by speaking to a moderator to get eSIM done

Re: SIM issues

keith1968 — Fri, 29 Dec 2023 21:05:09 GMT

new to PM. Had trouble with porting number. But lost SIM card in process

Re: SIM issues

Handy1 — Fri, 29 Dec 2023 21:07:33 GMT

@keith1968 Please submit ticket here with moderator/support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM issues

Sansan — Fri, 29 Dec 2023 21:11:51 GMT

Ok thanks if you have a new one then you can submit a request to help with it a the link previously provided.

Re: SIM issues

BKNS27 — Fri, 29 Dec 2023 21:30:33 GMT

@keith1968

Did you loss your old SIM or new PM SIM?

You need the old SIM in your phone to confirm with YES to the text from your old carrier. Unless your old carrier was Telus or Koodo.

Otherwise you need to contact your old carrier about the lost SIM.

If you lost the PM SIM and applied for an eSIM. Leave the old SIM in your phone to reply to the text.