topic Re: data reported used not consistent in Get Support

data reported used not consistent

Hamodi — Fri, 29 Dec 2023 19:25:36 GMT

My plan (20 GB / month) reports usage of 17.23 GB from Dec 14- to Dec 28. The billing cycle starts on Dec1 4.

When I add up actually data used per day, it only amounts to 3.72 GB during the same time-period.

Is Public Mobile misreporting data used to lower actual consumption? Why the discrepancy?

Re: data reported used not consistent

TheSterlinger — Fri, 29 Dec 2023 19:07:46 GMT

Public Mobile and phones add up the data differently, while your phone might say 5GB Public Mobile say 3GB. Not sure why this is.

Re: data reported used not consistent

Handy1 — Fri, 29 Dec 2023 19:08:50 GMT

@Hamodi Website only updates the data usage 2x a day so your seeing the last 12 hours used when checking on site it’s best

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

also make sure you don’t have data limit set in your phone also and remember it’s every 30 days not monthly

Re: data reported used not consistent

Hamodi — Fri, 29 Dec 2023 19:16:18 GMT

There has been no usage at all over the last 24 hours as I am connected to wifi only. Data consumed was 6-12 days ago when I was in Montreal. Data reported on the bar graph is 17.23GB , but when I add data manually reported in "Usage History" it adds up to 3.72 GB.

Re: data reported used not consistent

Hamodi — Fri, 29 Dec 2023 19:17:02 GMT

I am not using data reported on my phone. I am using Public Mobile's website only - data reported on the bar graph is 17.23GB , but when I add data manually reported in "Usage History" it adds up to 3.72 GB.

Re: data reported used not consistent

Handy1 — Fri, 29 Dec 2023 19:18:21 GMT

@Hamodi You have iPhone ? If so turn wifi assist off if you do . Even on wifi with wifi assist it can use your cell data even thou you think your only using wifi

Re: data reported used not consistent

Hamodi — Fri, 29 Dec 2023 19:19:43 GMT

That is not the issue - it is data consuption reported by the website

Re: data reported used not consistent

Hamodi — Fri, 29 Dec 2023 19:21:32 GMT

i accidentally clicked on this as a solution - this is NOT a solution, it does not even address my original question.

Re: data reported used not consistent

Handy1 — Fri, 29 Dec 2023 19:32:45 GMT

@Hamodi No worries in the post you marked a solution tap the down arrow by time stamp and edited it not solution

Re: data reported used not consistent

Handy1 — Fri, 29 Dec 2023 19:34:14 GMT

@Hamodi So do you have wifi assist on ? This could be why your using cell data even thou you think your only on wifi

Re: data reported used not consistent

RattlesnakeArmy — Fri, 29 Dec 2023 19:36:22 GMT

Could also be that your phone thinks photos/videos are data, but Public Mobile lets you send unlimited (hence discrepancy).

Re: data reported used not consistent

Cheetah24 — Fri, 29 Dec 2023 19:42:25 GMT

@Hamodi: Interesting issue indeed; I can't think of any explanation for this. On my account I do see a 100Mb discrepancy normally but nothing more than that. In any case recommend contacting the service-agent at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and asking for an explanation.

Re: data reported used not consistent

Hamodi — Fri, 29 Dec 2023 19:43:38 GMT

Why does Public Mobile report that I used 17.23 GB of data, when in fact I only used 3.72? The 3.72 GB data comes from compiling data usage from Public Mobile website manually. It has nothing to do with how my phone handles data.

Re: data reported used not consistent

Hamodi — Fri, 29 Dec 2023 19:51:44 GMT

Thank-you, I will.

Re: data reported used not consistent

Handy1 — Fri, 29 Dec 2023 20:29:44 GMT

@Hamodi Could be website just noticed this in my account