topic Transfer number did not work in Get Support

Transfer number did not work

Hhwu — Sun, 21 Jan 2024 16:49:03 GMT

Having issues porting old phone #. Was not completed, need to resend request. Please assist.

Thank you!

Re: Transfer number did not work

hTideGnow — Fri, 29 Dec 2023 18:00:38 GMT

hi @Hhwu

call Porting team for update. I will send you the porting team number, check your Community inbox

Re: Transfer number did not work

Handy1 — Fri, 29 Dec 2023 18:01:19 GMT

@Hhwu No worries I’ll send you the porting team number private message right away . Give them a call and they can re trigger the port request for you

Re: Transfer number did not work

Sharla1 — Fri, 29 Dec 2023 21:57:48 GMT

I have the same issue, trying to switch my eSIM/transport my public mobile to my new phone

Re: Transfer number did not work

Handy1 — Fri, 29 Dec 2023 22:00:48 GMT

@Sharla1 @If you have a new phone with eSIM you can’t transfer it you need to re buy one . With new phone download the app and log into your account, notice “shop SIM card now “ in my screen shot tap it and select eSIM and instal that’s it

Re: Transfer number did not work

Sharla1 — Fri, 29 Dec 2023 22:23:25 GMT

Amazing! Thank you so much for the clarity! 🙂