topic Re: Help! I’ve lost my number. How can I get it back? in Get Support

Help! I’ve lost my number. How can I get it back?

Lulu930 — Sun, 31 Dec 2023 02:29:00 GMT

I am out of the country and went past 90 days by a few days to re-activate my account. I no longer see my previous account info when I log into public mobile.

if I purchase a new plan, would I be able to choose a specific number? (I want my old number back)

what are my options to get the number back?
-sad girl

Re: Help! I’ve lost my number. How can I get it back?

Dunkman — Fri, 29 Dec 2023 17:43:00 GMT

@Lulu930

Your account is permanently closed unfortunately. Which company did you get your original phone number? If it was a Telus company (ie. Telus, Koodo or Public mobile), you may be able to get phone number back. If not, your phone number went back to the original carrier.

Re: Help! I’ve lost my number. How can I get it back?

Handy1 — Fri, 29 Dec 2023 17:44:44 GMT

@Lulu930 Shoot after 90 days the account is closed and number gone . Be hard to get number back . But start with where the number originated to try and get it back on new plan with them

Re: Help! I’ve lost my number. How can I get it back?

Lulu930 — Fri, 29 Dec 2023 17:48:28 GMT

It was public :,( can I choose the number when I sign up again?

Re: Help! I’ve lost my number. How can I get it back?

Lulu930 — Fri, 29 Dec 2023 17:48:50 GMT

Does public allow choosing a number?

Re: Help! I’ve lost my number. How can I get it back?

hTideGnow — Fri, 29 Dec 2023 17:50:40 GMT

Hi @Lulu930

they give you couple numbers at a time and you hav to choose from the list. Of course you can keep refreshing it for a new list

how long you loss your number? check with support agent, they might able to assign you back the number if you lost it not too long ago

submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help! I’ve lost my number. How can I get it back?

Handy1 — Fri, 29 Dec 2023 17:53:08 GMT

@Lulu930 You can keep refreshing the page on activation for available numbers . Even after activated in your account you can change number 4x for free every 30 day cycle and there you can refresh page going thru available numbers

Change # on profile tabs

Add you can also confirm with support if number is still available @Lulu930

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437