topic Not getting 6 digit code after transferring number ! in Get Support

Not getting 6 digit code after transferring number !

CDOB1 — Sun, 31 Dec 2023 02:30:22 GMT

Hello

Transferred number from another provider but not getting 6 digit code sent via sms to confirm identity and log into account. Is there usually a time delay?

Re: Not getting 6 digit code after transferring number !

hTideGnow — Fri, 29 Dec 2023 17:28:26 GMT

Hi @CDOB1

are you getting inbound calls? if not, then the porting was not completed. Please call Porting team for update. I will send you the porting team number, check your Community inbox

Re: Not getting 6 digit code after transferring number !

Handy1 — Fri, 29 Dec 2023 17:36:10 GMT

@CDOB1 Did you reply YES to confirmation text from old provider to transfer the number . Leaving old provider sim in phone . I’ll send you the porting team number private message right away call them they can give update on the port or re trigger it if needed . Will

also leave you with direct link to support should they be need also

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not getting 6 digit code after transferring number !

TMV — Sun, 31 Dec 2023 23:15:36 GMT

Same problem here. Please send me porting team number as well.

Re: Not getting 6 digit code after transferring number !

Handy1 — Sun, 31 Dec 2023 23:16:57 GMT

@TMV Sent !