topic Re: Cancelling subscription in Get Support

Cancelling subscription

Flo-Al — Fri, 29 Dec 2023 16:19:17 GMT

Hi, I registered a new subscription this morning (4GB for 24$ plan) however I would like to cancel it and get a full refund on my credit card. How do I proceed? It would have been much easier to be able to speak to an agent...

Re: Cancelling subscription

softech — Fri, 29 Dec 2023 16:20:22 GMT

@Flo-Al

depends on the stage of the activation, you might or might not be able to get the refund as PM is a prepaid provider

please discuss with PM support via direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Cancelling subscription

Handy1 — Fri, 29 Dec 2023 16:25:39 GMT

@Flo-Al pm is pre paid and no refunds , however we have seen some get refund if the account was never activated . Please use this direct link to support to ask about refund

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancelling subscription

Flo-Al — Fri, 29 Dec 2023 16:27:01 GMT

It's my case, the account never got activated (an error in the app)...

Re: Cancelling subscription

softech — Fri, 29 Dec 2023 16:27:48 GMT

@Flo-Al wrote:
It's my case, the account never got activated (an error in the app)...

@Flo-Al

you have a chance for the refund. Please submit ticket by direct message

Re: Cancelling subscription

Yummy — Fri, 29 Dec 2023 16:28:53 GMT

You could ask agent if cancellation is possible since it it is the same day you subscribed and want to back off but if your card has been charged and you get your PM phone number I doubt they could do anything for you.

PM is pre-paid service and once paid you have to use it (or not) for next 30 days. I believe this is to stop abuse of system as anybody could subscribe, use it for a day and then try refund/cancellation.

Re: Cancelling subscription

Handy1 — Fri, 29 Dec 2023 16:29:11 GMT

@Flo-Al ah perfect ten good chance they will compensate you . Just use the link provided below to submit ticket

Re: Cancelling subscription

BrightDaisy — Sat, 30 Dec 2023 23:20:36 GMT

why do you want to cancel?