topic Re: Missing Rewards? in Get Support

Missing Rewards?

Godzillaz — Fri, 29 Dec 2023 08:51:03 GMT

Ok so what to say if rewards are missing?

Signed up Black Friday weekend, was given rewards + new account rewards

Renewal was on Boxing day, payment was processed, but no rewards credited on renewal date?

The plan pages seem to imply I get the reward points every month no?

Re: Missing Rewards?

Handy1 — Fri, 29 Dec 2023 12:56:27 GMT

@Godzillaz You earn points but once you have 15!points you can redeem $15 off your bill view your points in the rewards portal

Points rewards portal view catalog

Re: Missing Rewards?

Phil_Adelphus — Fri, 29 Dec 2023 15:04:03 GMT

@Godzillaz Since the renewal was as recently as Boxing Day I would have said give them another day or two since it was a holiday (although one would assume it is automated) but when I looked at my rewards this morning it doesn't look like I got any points on my renewal earlier in December. I just went back to check again but the page was unavailable, it said unauthorized. Perhaps they are doing an update.

Re: Missing Rewards?

Godzillaz — Tue, 02 Jan 2024 20:46:11 GMT

Ok follow up

Emailed Customer Service

There response was "system error" please "wait 72 hours" (aka 3 days)

So I check back today (Jan 2) and advised more than 72 hours have elapsed

Still no rewards

Anyone else hear about system issue?

Re: Missing Rewards?

Handy1 — Tue, 02 Jan 2024 20:48:56 GMT

@Godzillaz Sounds extreme to wait that long but what can ya do they the ones in charge , hope you get a resolve soon . Thanks for keeping us up to date .

Re: Missing Rewards?

Godzillaz — Sat, 06 Jan 2024 02:34:38 GMT

Still waiting

New rep wants me to re-validate myself (you know instead of actually fixing the issue)

Sighs