topic Re: New Subscription Prices in Get Support

New Subscription Prices

Blackbird18 — Fri, 29 Dec 2023 06:45:41 GMT

Looking at the new deals being offered right now, I'm tempted to cancel my plan and reactivate under the new pricing!

Re: New Subscription Prices

Kydd — Fri, 29 Dec 2023 06:16:26 GMT

Before doing that contact and agent they might help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New Subscription Prices

Dunkman — Fri, 29 Dec 2023 06:41:32 GMT

@Blackbird18

If you don't mind losing your phone number and rewards, that is one option. If you want to keep your number, you could port to another mobile company and port back in, but that does involve extra cost and time.

Unfortunately , these new plans are only for new activations.

Re: New Subscription Prices

Phil_Adelphus — Fri, 29 Dec 2023 11:02:06 GMT

@Blackbird18 Have you looked under change subscription in your account? There are some plans there for existing customers that aren't on the main plans page. Maybe not quite what you're hoping for but may work for you.

Re: New Subscription Prices

kb_mv — Fri, 29 Dec 2023 13:33:53 GMT

@Blackbird18 @Phil_Adelphus @Dunkman @Kydd The $40/75GB plan doesn't say for new activations only on the plan page. It only says it when you click through. I took a screenshot of the plan page and sent it to CS asking if they would honor the plan for me, an existing customer. They did, I am now on that plan. Only downside was they told me I had to change now (a week early).

Re: New Subscription Prices

Phil_Adelphus — Fri, 29 Dec 2023 15:09:17 GMT

@kb_mv Excellent! I have the 90 day plan which is 180GB for $120 (no longer available) which I prefer because the data is upfront and rolls over, so I don't think I will switch but good to know there is some flexibility.