topic Re: Payment method in Get Support

Payment method

Mohamed-zarzour — Fri, 29 Dec 2023 04:43:24 GMT

Hi I am new to public. I used my friends payment card to pay for my plan just to take the offer. Since I have the offer now, I want to change the payment card to mine but the reason from the beginning of me not using my card was that it wasn’t accepted even though I tried both debit and credit card which I have money in both of them so please help me change the payment method to my card instead of my friends card

Re: Payment method

TheSterlinger — Fri, 29 Dec 2023 04:44:59 GMT

Sometimes the system doesn’t accept credit cards. Try submitting a ticket a Public Mobile CS agent and see if they can help you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment method

softech — Fri, 29 Dec 2023 04:46:08 GMT

@Mohamed-zarzour wait a full 24 hours and try again to update the card using Incognito mode

if issue persists, please open ticket with PM support and have them to check what went wrong

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Payment method

Mohamed-zarzour — Fri, 29 Dec 2023 05:06:18 GMT

The link didnt let me open a ticket. is it because its at 1 am and the ticket is closed or what is the reason?

Re: Payment method

computergeek541 — Fri, 29 Dec 2023 05:22:53 GMT

@Mohamed-zarzour wrote:
The link didnt let me open a ticket. is it because its at 1 am and the ticket is closed or what is the reason?

That link isn't actually to the ticketing system. It is for sending a pirvate mesage to a cusotmer support agent and the link is working fine. Please ensure that the private messaging feature is enabled in your Community account.

Re: Payment method

ulearn — Fri, 29 Dec 2023 05:42:45 GMT

@Mohamed-zarzour wow! Nice friend! Maybe I need a new set of friends...my friends would just keep that credit card on my account, and I be paying their cell phone plan forever!