topic Re: Owner change in Get Support

Owner change

DC_4763 — Fri, 29 Dec 2023 02:43:41 GMT

Hello,

I'm new to Public Mobile.

Can I ask how can I transfer the number under my name to others? Any fee need to pay for it?

Regards,

Re: Owner change

Handy1 — Fri, 29 Dec 2023 02:46:35 GMT

@DC_4763 No fee to port out of Public mobile , just the cost of your new plan from new carrier . pM is pre paid so no surprise bills . Best to port out few day before your renal date to minimize $l loss

Re: Owner change

softech — Fri, 29 Dec 2023 02:48:29 GMT

@DC_4763

you only want to pass your PM account with the phone number to others ? if so, there is no problem to it as PM is prepaid provider, it does not really matter the owner

Just login My Account, go to Profile and click the pencil beside your name to update the name and the address

https://myaccount.publicmobile.ca/en/account/edit/account-info

and to change email and pasword, login My Acocunt, and go to Profile and click Manage Eversafe ID

https://myaccount.publicmobile.ca/en/account/my-profile

And you likely want to remove the credit card, that, you have to open ticket with PM support and ask them to remove

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Owner change

DC_4763 — Fri, 29 Dec 2023 02:47:46 GMT

Thanks but I'm not mean to port out, but release the line to my kid.

Re: Owner change

softech — Fri, 29 Dec 2023 02:50:02 GMT

@DC_4763 wrote:
Thanks but I'm not mean to port out, but release the line to my kid.

@DC_4763

check my post above.

But PM is prepaid and they don't really concern the owner of the account, so, you don't even need to change anything if that is your kid 🙂

Re: Owner change

ulearn — Fri, 29 Dec 2023 05:47:23 GMT

@DC_4763 in theory...who's paying for the cell phone bill? If you kid is young, chances are you are.

And like kids, they may even change carriers and plans when they become adults, so for the time being, you could just leave it as is! Less work. Less hassle. No issues moving forward.