topic Re: US add on in Get Support

US add on

MURRAYDEEP — Fri, 29 Dec 2023 01:19:20 GMT

I put a US talk and text add on yesterday and now today that I amin the States only the text works, NO TALK. Now I try to get an agent and there is always a problem submitting the ticket! Thanks alot publicmobile

Re: US add on

Handy1 — Fri, 29 Dec 2023 01:21:48 GMT

@MURRAYDEEP Make sure you got he correct US. Roaming add on . And put phone to 4G/LTE and connect to T mobile or AT&T also ensure you have data roaming tuned on in phone settings . If you have any issues with voice out phone to 2G and connect to T mobile

Re: US add on

Chalupa_Batman — Fri, 29 Dec 2023 01:46:56 GMT

Hey @MURRAYDEEP

Are you using an Android or iPhone?

Re: US add on

MURRAYDEEP — Fri, 29 Dec 2023 01:52:38 GMT

my phone is an i phone 7.....text works, but no phone response incoming or outgoing...

Re: US add on

softech — Fri, 29 Dec 2023 01:53:53 GMT

@MURRAYDEEP

are you connected to T-Mobile or AT&T?

With your issue on voice, make sure VoLTE is enabled on the device setting.
And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: US add on

Chalupa_Batman — Fri, 29 Dec 2023 01:54:15 GMT

Hey @MURRAYDEEP

Follow these steps.

How to change Network Operators on iPhone

Press Settings

Press Network Selection

Press the indicator next to Automatic and turn it off.

Then pick T-Mobile for US usage.

Then swipe up and close. It’s best to reboot if possible.

You should be good to go.

Created by Chalupa Batman

Re: US add on

Handy1 — Fri, 29 Dec 2023 01:54:36 GMT

@MURRAYDEEP Have you rebooted the phone since purchasing the U.S. roaming add on by any chance

Re: US add on

MURRAYDEEP — Fri, 29 Dec 2023 01:55:47 GMT

im old, and fustrated...we are on our way to Florida, and cannot get my phone to work...my partners mother is not well at the long term place, and we have to be able to receive calls from the long term care she is in....we tried to submit a "ticket" multi times,, and technical error comes up.???

Re: US add on

softech — Fri, 29 Dec 2023 01:59:15 GMT

@MURRAYDEEP wrote:
im old, and fustrated...we are on our way to Florida, and cannot get my phone to work...my partners mother is not well at the long term place, and we have to be able to receive calls from the long term care she is in....we tried to submit a "ticket" multi times,, and technical error comes up.???

@MURRAYDEEP

did you try connecting to T-Mobile and change network mode to 2G?

For ticket with agent, please open by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: US add on

MURRAYDEEP — Fri, 29 Dec 2023 01:59:49 GMT

yes

Re: US add on

Cricket2 — Fri, 29 Dec 2023 02:01:55 GMT

Hi phone only gives the option of LTE or 3G. . That’s it! That’s all!

Re: US add on

Handy1 — Fri, 29 Dec 2023 02:02:28 GMT

@MURRAYDEEP I’m sorry your experiencing these issues please use this direct link to to support to submit ticket

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US add on

softech — Fri, 29 Dec 2023 02:03:49 GMT

@Cricket2 wrote:
Hi phone only gives the option of LTE or 3G. . That’s it! That’s all!

@MURRAYDEEP @Cricket2

the 2G is there and just hidden. Change back to Automatic with network mode, but select T-Mobile as the carrier and test again.

Re: US add on

MURRAYDEEP — Fri, 29 Dec 2023 02:06:53 GMT

i cant choose 2G....but i shut off data roaming, and seems to work outgoing.....and INCOMING !!!!! Thank you everyone for helping us with this problem !!!!! we are back in business...and everything working as it should.....thanks again....from an old Canadian man......lol...

Re: US add on

Handy1 — Fri, 29 Dec 2023 02:07:46 GMT

@MURRAYDEEP .yay we happy to hear it enjoy your trip and happy new year 🥳

Re: US add on

softech — Fri, 29 Dec 2023 02:07:58 GMT

@MURRAYDEEP wrote:
i cant choose 2G....but i shut off data roaming, and seems to work outgoing.....and INCOMING !!!!! Thank you everyone for helping us with this problem !!!!! we are back in business...and everything working as it should.....thanks again....from an old Canadian man......lol...

HI @MURRAYDEEP glad it works. Happy holiday, enjoy the trip