topic Re: Failed SIM activation in Get Support

Failed SIM activation

dooba7 — Fri, 29 Dec 2023 00:47:25 GMT

I am speaking on behalf of a new Public mobile member.

I was trying to activate my SIM transferring from Koodoo.

I was on 5G instead of wifi however, activation failed and i could not restart the process.

I did not put the Public SIM card before the transfer process.

How do i try to start activation again?

Re: Failed SIM activation

Handy1 — Fri, 29 Dec 2023 00:53:05 GMT

@dooba7 Is the Koodo account pre paid like public mobile or post paid ? If pre paid you need to create account on the app not website . Only app will work and pick a temp public mobile phone number and you have to get support to transfer the number for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Failed SIM activation

softech — Fri, 29 Dec 2023 00:57:18 GMT

HI @dooba7

did you got the Activation failure at Step 6? Logoff the app, and wait 15 minutes first. Try to login again with email address and password and see if the app can send you the code via email and confirm full access from there

If issues persists, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Failed SIM activation

mitchnet12 — Fri, 29 Dec 2023 00:57:23 GMT

@dooba7 Did you get a text message from Koodo asking a question about porting, and replied yes? If not, re-install the Koodo SIM without delay, and reply to the text message once it comes in. @Handy1 makes a good point about the Koodo plan that you're on.

Re: Failed SIM activation

dooba7 — Fri, 29 Dec 2023 01:01:19 GMT

it is post-paid

Re: Failed SIM activation

dooba7 — Fri, 29 Dec 2023 01:01:49 GMT

We waited 15 mins we are still stuck in step 6

Re: Failed SIM activation

softech — Fri, 29 Dec 2023 01:02:59 GMT

@dooba7

at this port , it is likely a problem with activation and not a problem with porting, not yet.

Please submit ticket with PM agent as advised above