topic Re: Iphone 12 max pro and 5G in Get Support

Iphone 12 max pro and 5G

sal82 — Fri, 29 Dec 2023 04:58:58 GMT

Hi good people. Merry Christmas to you and your family. 🎄 🎅 ☃️

I switched my mom over to the $34 for 50GB 5G plan today. She has an iPhone 12 max pro. The internet says it supports 5G. But all the phone picks up is LTE. When I go into cell data options, there is no 5G option.

What can be done?

Re: Iphone 12 max pro and 5G

Chalupa_Batman — Thu, 28 Dec 2023 23:44:47 GMT

Hey @sal82

You may not see the 5G on the phone but do a speed test to check the speeds. You should notice 250mb ish.

Re: Iphone 12 max pro and 5G

Flameotter — Thu, 28 Dec 2023 23:45:33 GMT

@sal82 If this was just done you may need to reboot the phone to get connected with the new service. I was on an iPhone 8 plus and even though it didn’t have 5G it required me to reboot when the 4G Plan switched over to 5G. I have an iPhone 13 Pro now which has 5G and it shows the 5G Symbol with verified Ookla speed tests.

Maybe contacting a @CS_Agent would be helpful.

Re: Iphone 12 max pro and 5G

Handy1 — Thu, 28 Dec 2023 23:46:30 GMT

@sal82 That’s strange this is the second post today about this . And the iPhone 12 is certainly 5G ready . Is the IOS update to 17.2.1 try that and see if it helps and update carrier settings if it needs it

Re: Iphone 12 max pro and 5G

Cheetah24 — Thu, 28 Dec 2023 23:47:24 GMT

Did you check, https://www.publicmobile.ca/en/bc/coverage ? As others have mentioned it maybe that you have the 5G speed, but in any case it's good to check if you are in an area that is covered by the 5G speeds.

Re: Iphone 12 max pro and 5G

sal82 — Fri, 29 Dec 2023 00:10:51 GMT

She got around 170mbps.

I'm currently updating the phone to iOS 17.2.1. Hopefully it helps. @Handy1

Re: Iphone 12 max pro and 5G

sheytoon — Fri, 29 Dec 2023 00:26:42 GMT

@sal82 iPhone 12 series is the first iPhone to support 5G in Canada, and it's only supported with n66.

When 5G launched in 2020, Apple and Telus only enabled 5G on the Telus brand, not for PM. At this point, because it's a few years old, I doubt Apple will release a new patch to enable 5G for PM, even if Telus requests it.

Re: Iphone 12 max pro and 5G

Handy1 — Fri, 29 Dec 2023 00:33:32 GMT

@sheytoon Would this be true for the iPhone 13 mini . I know the 13 itself and the 13 pro max has 5G option but check this thread iPhone 13 mini having exact same issues . Guessing it was the old iPhone 12 innards /programs to make more budget friendly . So could that be reason for it aswell

https://productioncommunity.publicmobile.ca/t5/Get-Support/5G-does-not-work-with-iPhone-purchased-from-Apple-aka-quot-Bring/td-p/1117419

Re: Iphone 12 max pro and 5G

Phil_Adelphus — Fri, 29 Dec 2023 00:36:24 GMT

@Handy1 @sheytoon My iPhone 13 mini gets 5G no problem, and it was purchased unlocked from Costco. I'm really puzzled why the other poster is being told PM doesn't support 5G on it.

Re: Iphone 12 max pro and 5G

sal82 — Fri, 29 Dec 2023 01:10:29 GMT

well i'm hoping that you are wrong. it's literally a few lines and edits of coding combined on android. so one would bet it's the same thing on ios.

that's why i was furious when i found out that my xperia 1iii had regional models and since i ordered mine from asia, i can't get 5G here in canada. meanwhile, the actual phone is PERFECTLY CAPABLE!! what kind of stupidity is this???

i CAN enable 5G on my own, but i'll lose widevine L1(security). and i use banking apps that check the phone for it.

Re: Iphone 12 max pro and 5G

softech — Fri, 29 Dec 2023 01:10:51 GMT

thanks for the info @sheytoon

I guess similar situation with S20 series

Re: Iphone 12 max pro and 5G

sal82 — Fri, 29 Dec 2023 01:41:07 GMT

after updating to iOS 17.2.1, the phone shows 5G.

thanks to everyone for your help.

Re: Iphone 12 max pro and 5G

Handy1 — Fri, 29 Dec 2023 01:41:54 GMT

@sal82 Glad my suggestion worked , and happy new year 🥳

Re: Iphone 12 max pro and 5G

Flameotter — Fri, 29 Dec 2023 02:12:29 GMT

@sal82 @Handy1
Glad it worked. I updated my iphone 13 shortly after setting up my account on it and putting in the SIM Card. I’m on iOS 17.2.1

Re: Iphone 12 max pro and 5G

sheytoon — Fri, 29 Dec 2023 04:20:20 GMT

Happy to be wrong on this one, glad it's enabled on iOS 17.2.1 🙂

Re: Iphone 12 max pro and 5G

softech — Fri, 29 Dec 2023 04:24:27 GMT

@sheytoon

But iPhone 12 could still be without 5G?

and if that is the case, does that only limited to iPhone 12 sold by Telus?

Re: Iphone 12 max pro and 5G

sheytoon — Fri, 29 Dec 2023 12:29:13 GMT

I'm not 100% sure, but I would expect iPhone 12 to behave similarly to 12 Pro Max as long as they're on the same software version.

It shouldn't matter who sold the iPhone, as long as it's the same hardware variant.