topic Re: changing plan in Get Support

changing plan

no_nombre — Thu, 28 Dec 2023 22:47:37 GMT

Do i need to change my sim card if I'm changing plan. How I can save my rewards? Im using Public Mobile service long time

Re: changing plan

Cheetah24 — Thu, 28 Dec 2023 22:52:19 GMT

@no_nombre: If you are just changing the plan, you can always login to your account and go to the "Subscriptions & Add Ons" section and choose from a plan that is offered there. However note that some plans that you see on the plans page (https://www.publicmobile.ca/en/bc/plans#ALL) are only offered to new activations which means those plans you would not see on your account if you are already a Public Mobile user. Doing this will make sure you will save all your rewards. So basically you are not cancelling your existing plan (which will end your rewards).

Re: changing plan

fixin — Thu, 28 Dec 2023 22:50:09 GMT

You do not need a new simcard with getting a different plan with Public Mobile. Since you are probably on the legacy rewards system, if you change plans, you can keep your old rewards with PM.

Re: changing plan

hTideGnow — Thu, 28 Dec 2023 22:50:48 GMT

hi @no_nombre

you don't need new sim card for the new plan. You can still use the same one

And you will stay same rewards after plan change

Re: changing plan

no_nombre — Thu, 28 Dec 2023 22:51:54 GMT

thanks

Re: changing plan

no_nombre — Thu, 28 Dec 2023 22:52:22 GMT

Thank you

Re: changing plan

Handy1 — Thu, 28 Dec 2023 23:01:18 GMT

@no_nombre no need to change SIM card to charge plan , just remember to make plan change for next renewal and not immediately or you lose money in your current cycle . pM is pre paid and no refunds /prorating

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle