topic Re: Porting failure in Get Support

Porting failure

MB12 — Thu, 28 Dec 2023 20:49:12 GMT

Hello!

I received the below text after trying to port from Rogers to PM. I entered my IMEI instead of old account #, which appears to have been a mistake.

Could someone please provide a solution?

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

Re: Porting failure

hTideGnow — Thu, 28 Dec 2023 20:50:44 GMT

@MB12

check with PM porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox

Re: Porting failure

Handy1 — Thu, 28 Dec 2023 20:50:50 GMT

@MB12 Best to just use old provider account number and ignore the IMEI it’s not needed . No worries I’ll send you the porting team number private message right away . Call them and they can re trigger the port request for you