topic Re: Subscription Status during Vacation in Get Support

Subscription Status during Vacation

anp1 — Thu, 28 Dec 2023 20:42:33 GMT

Hello, I will be on vacation starting Jan 6, 2024 until Apr 5, 2024. Currently I am subscribed to $120-90 Days 7.5GB-3G Plan (already paid till March 2024). Is there any possibility to unsubscribe from the plan for this period and get the credit for this period? On arrival, I want to subscribe to $29/month plan.

Can you suggest a solution please?

Re: Subscription Status during Vacation

Handy1 — Thu, 28 Dec 2023 20:44:35 GMT

@anp1 No sorry that’s the only downside to the90 day plan . 30 day plan you could unsubscribe for 90 days . And resume before 90 day is up but you will already be back by then after pre paying 90 days . And because PM pre paid there no refunds

Re: Subscription Status during Vacation

Chalupa_Batman — Thu, 28 Dec 2023 20:45:53 GMT

Hey @anp1

There is no way to put your subscription on hold. If you want this new $29 plan you'd have to start fresh and let your old plan go. If you've already paid for the 90 days, PM doesn't do refunds. You're stuck with it. If you do sign up new, you can't keep your phone number either. You'd have to port out then port back in. The other thing, there is no guarantee this $29 plan would be here when you get back.

Re: Subscription Status during Vacation

hTideGnow — Thu, 28 Dec 2023 20:47:03 GMT

hi @anp1 it is more flexible if you have a 30 days plan With 90 days plan ends so close to the time you are back, it does ot worth the effort to suspend your plan for only 2 weeks or so

Re: Subscription Status during Vacation

anp1 — Thu, 28 Dec 2023 20:54:58 GMT

Thanks Handy1. May be then I do not auto renew the existing plan and subscribe to a new plan on arrival. Is that right??

Thanks again

Re: Subscription Status during Vacation

Handy1 — Thu, 28 Dec 2023 21:00:43 GMT

@anp1 .theres no refunds thou and you already paid . So let it run its course and truth be told i think you should make plan change for a better plan that along offered right now your on a old plan and not getting much value for you $120 90 day 3G plan . Right now in your account you can get 60GB for $40 5G unlimited data 30 day . Then then . This whole senerio would be easy to unsubscribe and make manual payment when back

Re: Subscription Status during Vacation

anp1 — Fri, 05 Jan 2024 14:05:12 GMT

Thanks Handy1. I will follow this.