topic Re: Sorry meant Raluka in Get Support

Agent contact

IanP — Thu, 28 Dec 2023 13:07:57 GMT

Had no responses in 48 hours, could I be submitting them wrong. Does it always have to be through chat and ticket?

No response even from the link that an oracle community member gave me to get answer.

Re: Agent contact

computergeek541 — Thu, 28 Dec 2023 13:10:12 GMT

Public Mobile wishes for alll customers to use the chatbot to open tickets, but the process doesn't always work. If you need to send a private message to a customer support agent, it should be sent privately to the username CS_Agent.

Re: Agent contact

HALIMACS — Thu, 28 Dec 2023 13:35:00 GMT

@IanP

I would recommend avoiding the chatbot altogether. The almighty SIMon chatbot has been 'on sabbatical' for going on a year now.

Do it this way:

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

To get directly to your INBOX, click this link and check for messages:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Agent contact

HALIMACS — Thu, 28 Dec 2023 14:01:09 GMT

Blocked @IanP ?

I cannot imagine why - what messaging are you receiving to conclude you may be 'blocked'?

If you go into your SENT folder on that message page, is your message to the CS_Agent not displaying there?

Recent replies from other users are suggesting huge delays in getting replies at this time - for reasons which are less than clear nor being communicated by PM staff.

Re: Agent contact

softech — Thu, 28 Dec 2023 14:10:16 GMT

@IanP

you can access Sent folder here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/outbox

Re: Agent contact

HALIMACS — Thu, 28 Dec 2023 14:12:41 GMT

It’s in my initial report reply @IanP 🙂

Re: Sorry meant Raluka

Handy1 — Thu, 28 Dec 2023 20:36:02 GMT

@IanP Little more Info please ?

Was a thakyou/shoutout

softech — Thu, 28 Dec 2023 20:45:16 GMT