topic Re: Number porting in Get Support

Number porting

Mannyvenkat — Thu, 28 Dec 2023 22:40:19 GMT

I recently ported from Fido to Public mobile and received new sim card as well. But I am being charged by both networks. I want to know if my porting was completed properly. I need to find out where the problem is and find a solution for it. According to Fido, number is not ported, please confirm

Phone number: xxxxxxxxxxxxxxxxxxxx

E-mail ID: xxxxxxxxxxxxxxxxxxxxxxx

Re: Number porting

Handy1 — Thu, 28 Dec 2023 20:13:25 GMT

@Mannyvenkat Sounds like porting was not complete try your old SIM card in phone does it work still ? No worries I’ll send you the porting team number private message right away , call them and they can re trigger the port request for you

Re: Number porting

hTideGnow — Thu, 28 Dec 2023 20:15:24 GMT

a moment ago

hi @Mannyvenkat

is you PM sim still working? if yes, port not completed. Ask Fido to resend port request

Re: Number porting

Mannyvenkat — Thu, 28 Dec 2023 20:16:33 GMT

Thank you for responding. I am not receiving text messages from public mobile. Only email works and I do not have my old sim with me. Please help me get this sorted.

Re: Number porting

hTideGnow — Thu, 28 Dec 2023 20:19:27 GMT

hi @Mannyvenkat where is your PM sim?

Ask suppoet agent to see if they can approve the port without SMS as you lost the sim

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number porting

Handy1 — Thu, 28 Dec 2023 20:22:02 GMT

To be clear your tryin go to port to PM from Fido so it’s the Fido sim you don’t have correct ? Use this link to the community inbox to get number for porting team I sent you . And you may need to ask Fido to approve the transfer with no sim card

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number porting

Phil_Adelphus — Thu, 28 Dec 2023 21:04:03 GMT

@Mannyvenkat Please tap/click the v in a circle top right of your post and select edit, then remove your phone number and email address since this is a public web page that anyone on the internet can see