topic Re: Activation in Get Support

Activation

AlanT — Thu, 28 Dec 2023 19:15:53 GMT

I just purchased a mobile plan with public mobile and waiting for SIM card to be delivered. Since my current plan won't be expired until a few weeks later, I am thinking to activate my new public mobile SIM card when it is a few days to my current plan expiration date. My questions are:

1. is there a time limit that I have to activate my new SIM card after I receive it?

2. when does public mobile begin to charge my subscription? after purchasing the plan or after activating the SIM card?

Thanks so much!

Re: Activation

Handy1 — Thu, 28 Dec 2023 19:17:42 GMT

@AlanT You can activate when ever you want PM will charge you right away and the plan won’t start untill you activate the SIM card . And remember you need to activate on the app not the website

Re: Activation

Sansan — Thu, 28 Dec 2023 19:31:38 GMT

I did that. My Sim card came in 2 days, but I waited about 2 weeks before I went in and selected the plan and activated. I wasn't sure if I wanted to continue.

Re: Activation

hTideGnow — Thu, 28 Dec 2023 19:36:43 GMT

hi @AlanT no time limit, you can wait for sim to come and complete activation

2. PM charged you already, but plan cycle won't start until you put in the sim card number and complete the activation

if a week and still not see the sim card in mail, think about get the sim in Telus store in person and ask support to pay back