topic Re: New subscribers in Get Support

New subscribers

Shelleynleg — Thu, 28 Dec 2023 22:56:57 GMT

Hello

I have been with Public Mobile for about a month and now they have a way better deal for boxing day. Does this mean I cannot get the deal ?

Re: New subscribers

Handy1 — Thu, 28 Dec 2023 17:41:57 GMT

@Shelleynleg Unfortunately yes it’s only for new activations not existing customers like “us” so what I did was create a new account with new email to get the hot new plan I’ve my choice

Re: New subscribers

Yummy — Thu, 28 Dec 2023 17:47:51 GMT

That is correct. You cannot get that deal as you are 'old' customer.

You could get that deal if you open new account and stop paying for existing account which will be closed after 90 days of no payment. But you would need new SIM and if you did port your number it will become almost impossible to preserve it.

Re: New subscribers

Phil_Adelphus — Thu, 28 Dec 2023 17:48:10 GMT

@Shelleynleg You can't get the plans marked new activations only but there are a couple of other plans for existing customers if you look at change subscription in your account which are not advertised on the plans page. If you do decide to change to an available plan in your existing account make sure to select change on renewal because an immediate change forfeits the rest of your existing plan

Re: New subscribers

Momomomomo — Thu, 28 Dec 2023 18:06:49 GMT

Did u have to choose a new number?

Re: New subscribers

Handy1 — Thu, 28 Dec 2023 18:08:20 GMT

@Momomomomo In this case I did . But can always port number out and back in on new plan . Number wasn’t worth that extra cost for me in this specific case

Re: New subscribers

Andy85 — Thu, 28 Dec 2023 18:34:46 GMT

Hi @Shelleynleg,

It depends which deal you are referring to in your question. Some Boxing day deals are targeted towards new activations only while other deals are offered to all clients (new and existing). To identify which plans you are eligible for, you can take the following steps:

Step 1: Log into your account and click on Subscriptions and Add-ons

Step 2: click on Change Subscription

A new webpage will load displaying all the plan available to you.

Step 3: If you are interested in a new plan that is offered to you, you can select the plan of your choice and click on Change on Renewal

Re: New subscribers

muffin_top — Thu, 28 Dec 2023 19:20:05 GMT

It's too bad because I had seen on Reddit that existing customers could change plans and get the new deals so that was one reason I recently switched to PM - but it looks like they've changed that option because the best deals aren't available for the switch to existing customers.