topic number port issue in Get Support

number port issue

tina2023 — Thu, 28 Dec 2023 18:32:41 GMT

I transfer my number from virgin mobile to PM. I cannot receive any calls, but I can call others.the data is working.

my virgin mobile SIM card still working right now. so I think the port my number is not successful.

does anyone can fix this issue, or should I call virgin mobile to fix it?

thank you

Re: number port issue

Handy1 — Thu, 28 Dec 2023 18:35:41 GMT

@tina2023 No worries I’ll send you the porting team number private message right away , call them and they can retrigger the port request for you

check your community in box for the number or use this link to it

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: number port issue

Andy85 — Thu, 28 Dec 2023 18:35:49 GMT

Hi @tina2023,

I would suggest calling the Porting team so that they could retrigger the porting process for you. It appears like the transfer is stuck but they can restart the process. The number will be sent to your community inbox so keep an eye on the little envelop icon for an incoming message. Unfortunately, we cannot post phone numbers in the main community page.

After contacting the porting team, if you still encounter issues, I would recommend submitting a ticket to the customer service team for further support. You can use the link below to submit a ticket.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time.