topic Account lock up in Get Support

Account lock up

AngxiaoZhao — Thu, 28 Dec 2023 16:37:10 GMT

Hi My other account got locked up and I try to rest the password but it still shows the account locked up. Can u unlock it for me so i can reset my password and get in to my account

Re: Account lock up

HALIMACS — Thu, 28 Dec 2023 16:39:45 GMT

You'll likely need the customer support agents to remedy this @AngxiaoZhao

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

The other option is to wait, or try a private or incognito tab after clearing system cache and cookies... but even that sometimes doesn't work in this case.

Re: Account lock up

Handy1 — Thu, 28 Dec 2023 16:44:27 GMT

@AngxiaoZhao Please submit ticket with support to get straightened out. , and re gain access to your account

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437