topic Re: Not receiving text in Get Support

Not receiving text

hg123 — Thu, 28 Dec 2023 16:04:57 GMT

Ported is successful, but i am not receiving texts.

Re: Not receiving text

Handy1 — Thu, 28 Dec 2023 16:07:41 GMT

@hg123 How about incoming calls ? And data ?

Try rebooting the phone , if same submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not receiving text

Sansan — Thu, 28 Dec 2023 16:07:23 GMT

Try to reboot phone and see if that will help.

Re: Not receiving text

hg123 — Thu, 28 Dec 2023 16:07:25 GMT

Calls are working

Re: Not receiving text

BKNS27 — Thu, 28 Dec 2023 16:08:02 GMT

@hg123

Reboot your phone by powering off then back on. See if that helps.

Re: Not receiving text

hg123 — Thu, 28 Dec 2023 16:10:20 GMT

No, rebooting didn't help

Re: Not receiving text

Andy85 — Thu, 28 Dec 2023 16:12:06 GMT

Hi @hg123,

Would you happen to know if you are trying to receive RCS texts or SMS texts? If RCS, you need to be around a WiFi network of have your data mobility turned on. Make sure they are turned on.

For regular SMS texts, you simply need to be connected to the Public Mobile network. If unable to receive them, please reboot your phone as others have mentioned.

Re: Not receiving text

hg123 — Thu, 28 Dec 2023 16:20:36 GMT

I did reboot, but it is not helping. I cannot receive either texts ie RMS or SMS

Re: Not receiving text

Sansan — Thu, 28 Dec 2023 16:39:06 GMT

Did you check to see if your old provider Sim is still working? Does that still have services?