topic Re: How Do I Change Plan? in Get Support

How Do I Change Plan?

Chenipan — Tue, 04 Jan 2022 20:37:49 GMT

I checked a bit in the forum already and, apparently, if I click change plan, it will do it.

However, when I click change plan, then it direct me to a page saying that it cannot be undone. Then, that's it. I can't click anywhere or do anything. There's just this long paragraph telling me what will happen if I change my plan, but doesn't let me to.

Is that normal?

Re: How Do I Change Plan?

Luddite — Tue, 27 Feb 2018 22:38:23 GMT

Do you have a legacy plan; i.e you joined Public Mobile before Jan 27/15?

Re: How Do I Change Plan?

Chenipan — Tue, 27 Feb 2018 22:54:39 GMT

Yes, I joined Public Mobile a few years before Koodoo got them. So I believe it was at least 5 years ago. The plan I currently have doesn't even exist anymore.

Re: How Do I Change Plan?

NDesai — Tue, 27 Feb 2018 23:03:14 GMT

@Chenipanwrote:
Yes, I joined Public Mobile a few years before Koodoo got them. So I believe it was at least 5 years ago. The plan I currently have doesn't even exist anymore.

You will need to call them on 611 to have the plan changed.

Re: How Do I Change Plan?

Chenipan — Tue, 27 Feb 2018 23:08:04 GMT

My plan expired yesterday, so I can't call them. Do I have to pay for another month just to call them?

Re: How Do I Change Plan?

Anonymous — Tue, 27 Feb 2018 23:28:54 GMT

@Chenipan, If you are unable to call using 611, then send a private message to the moderators team and they'll help get things sorted out for you.

Click here to send them a private message.
You can find information regarding the moderators team by following this link.

Re: How Do I Change Plan?

Chenipan — Tue, 27 Feb 2018 23:36:23 GMT

Thanks to everyone for the assistance!

Re: How Do I Change Plan?

ohitora — Thu, 21 Jun 2018 15:46:22 GMT

Why not use a landline?

@Chenipan wrote:
My plan expired yesterday, so I can't call them. Do I have to pay for another month just to call them?

Re: How Do I Change Plan?

ShawnC13 — Thu, 21 Jun 2018 15:51:31 GMT

@ohitora wrote:
Why not use a landline?
@Chenipan wrote:
My plan expired yesterday, so I can't call them. Do I have to pay for another month just to call them?

Calling 611 from a landline will not get the Legacy Plan holder customer service for their cell phone, and PM doesn't have a call centre to call.

Re: How Do I Change Plan?

tg1_haile2127 — Sun, 12 Apr 2020 04:00:06 GMT

I need to change by 20 volcher or perepaid buying vouture every month 20 dollaror more I have no job write know I cant afford to pay what I was paying