topic Re: How to find promotion ends date in Get Support

How to find promotion ends date

Blueginseng — Thu, 28 Dec 2023 23:20:30 GMT

Hi, my plan has a promotion price which is 35/month (original price is $55) and 10% points back, but it only lasts more than a year. It started on Nov 28, 2022. I think it's going to end soon, how do I find out when the promotion ends? Thanks.

Re: How to find promotion ends date

Handy1 — Thu, 28 Dec 2023 14:36:29 GMT

@Blueginseng It may have been just for a year or 15 months . Should be section in your account under promotions

Re: How to find promotion ends date

Blueginseng — Thu, 28 Dec 2023 15:25:34 GMT

Thank you, but I couldn't find promotion section anywhere under my account. And I think you are right, it's 15 months promotion.

Re: How to find promotion ends date

hTideGnow — Thu, 28 Dec 2023 14:52:17 GMT

HI @Blueginseng

yes, with that particular promotion, you won't find it under My Promotion section on Overview page

But yes, that is a one year promotion only so it should have expired and you will be charged full $55 in the next renewal.

I suggest you change over to the better plans now. Check My Account, go to to Change Subscription page and see what plans are available for you. If you see $39 - 40GB, that is a great plan and you should not miss it. Click "change on renewal" to schedule a plan change

and if you want to confirm about the $55-$20 promotion end date, you can also submit ticket with CS agent. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to find promotion ends date

Blueginseng — Thu, 28 Dec 2023 15:10:58 GMT

Thank you, but I'm sure that it hasn't expired yet, and it is more than a year. My December bill is still $35. I set a reminder on my calendar when I subscribed the plan, but I'm not sure about the exact expired date, so I want to find out. I don't want to switch to a higher priced plan when the plan is not expired yet. Thanks for your suggestions.