topic Re: Can't make calls in Get Support

Can't make calls

Dkane23 — Thu, 28 Dec 2023 01:46:40 GMT

Hi I can't make or receive calls and I'm unable to get a hold of anyone to help me and making tickets are not working

softech — Thu, 28 Dec 2023 01:47:48 GMT

@Dkane23 new activation or you have been with PM for sometime?

try to reseat your sim card, try your sim in another phone and try "reset all networks" on your phone

and if none of them works, please open ticket with PM support and ask them to reprovision your accont:

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Dkane23 — Thu, 28 Dec 2023 01:49:27 GMT

I just transferred over today everything else is working but making out going calls and receiving them

Handy1 — Thu, 28 Dec 2023 01:51:00 GMT

@Dkane23 Can you try sim card in another phone to test ? If same submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

softech — Thu, 28 Dec 2023 01:52:33 GMT

@Dkane23 wrote:
I just transferred over today everything else is working but making out going calls and receiving them

@Dkane23 so data and text work?

you see the phone connected to Public Mobile network? Are you connecting on 4G or 5G or 3G?

what band and model your phone is?

do you have another phone to test the PM sim card?