topic Re: Canada-US Plan - VoLTE calling in Get Support

Canada-US Plan - VoLTE calling

Bob_W — Thu, 28 Dec 2023 00:42:11 GMT

My wife and I are new to PM and just purchased the Canada-Us 90 Day plan for each of our phones. Before switching from Fido to PM, I had the option to turn "VoLTE calling" either on or off. After switching to PM, that option disappeared. I thought that I needed to have that switched on to make calls from the US. My wife and I will be heading to the US in a couple of weeks. We will be using talk, text and data regularly. I just want to make sure that the transition is seamless once we are in the US. Can you please advise what we will need to do in order to make sure that we have no unexpected surprises when using our phones in the US. I am hoping that PM turned on "VoLTE calling" when we activated our new plans. Just don't know why they would hide this option when it was visible before. Any help or clarification would be greatly appreciated. Thanks.

Re: Canada-US Plan - VoLTE calling

TheSterlinger — Thu, 28 Dec 2023 00:43:56 GMT

The VoLTE option is automatically hidden while worth Public Mobile. You’re all set. You can read this article for more information.

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: Canada-US Plan - VoLTE calling

hairbag1 — Thu, 28 Dec 2023 00:46:18 GMT

@Bob_W

what is make and model of your cell phones ?

Re: Canada-US Plan - VoLTE calling

Handy1 — Thu, 28 Dec 2023 00:47:01 GMT

@Bob_W You can test for voLTE . Turn wifi off and set phone to LTE . Now make a call does it stay in LTE or drop to 3G ? If stays on LTE you have voLTE enabled if not for voice you will need phone set to 2G and connect to T mobile for voice

Re: Canada-US Plan - VoLTE calling

Bob_W — Thu, 28 Dec 2023 00:49:13 GMT

Thank you for your quick response. Any idea why they decided to hide this option? Just nice to be able to see and actually verify that it is switched on. Would you know if there is a way to verify or test this setting? Thanks, Bob.

Re: Canada-US Plan - VoLTE calling

Bob_W — Thu, 28 Dec 2023 00:51:14 GMT

They are Samsung S20 FE's.

Re: Canada-US Plan - VoLTE calling

Bob_W — Thu, 28 Dec 2023 00:52:36 GMT

I assume that I would have to be in the US to perform this test.

Re: Canada-US Plan - VoLTE calling

Handy1 — Thu, 28 Dec 2023 01:02:03 GMT

@Bob_W No do this at home to ensure you have it

Re: Canada-US Plan - VoLTE calling

Bob_W — Thu, 28 Dec 2023 01:03:19 GMT

Ok. Thanks. I'll give that a try.

Re: Canada-US Plan - VoLTE calling

DennyCrane — Thu, 28 Dec 2023 01:06:39 GMT

@Bob_W I don't believe that phone is on PM's VoLTE whitelist. I think you need an S21 or newer. Perform that test at home to verify though. Ensure you're connected to LTE first, then make a phone call with wifi off. If it drops to 3G, you don't have VoLTE.

Re: Canada-US Plan - VoLTE calling

Bob_W — Thu, 28 Dec 2023 01:17:18 GMT

You are right that my phone is not on the list, however, I wonder if that list is up-to-date. Prior to switching to PM, I was with Fido. The "VoLTE calling" option was accessible in 'Mobile Networks" , right under the "Data Roaming" option. It had always been switched "on". In previous years I bought AT&T sim cards when travelling in the US and had no problems. That's why I am pretty sure that this phone has "VoLTE".

Re: Canada-US Plan - VoLTE calling

DennyCrane — Thu, 28 Dec 2023 01:19:41 GMT

@Bob_W I'm not sure whether that list is up to date, but just because the phone is VoLTE compatible (yours is), does not mean it is compatible on PM's network for VoLTE. PM has a very restrictive list for whatever reason.

No sense guessing though. The test we suggested will confirm in about 20 seconds.

Re: Canada-US Plan - VoLTE calling

Bob_W — Thu, 28 Dec 2023 01:28:50 GMT

I don't have a "LTE only" option. I have LTE/WCDMA/GSM(auto connect), WCDMA/GSM(auto connect), WCDMA only and GSM only. Any suggestions?

Re: Canada-US Plan - VoLTE calling

DennyCrane — Thu, 28 Dec 2023 01:35:56 GMT

@Bob_W LTE/WCDMA/GSM(auto connect) means LTE preferred. Put it in that mode, turn wifi off, make sure you're connected to LTE, make a phone call, see if it stays in LTE or drops to 3G.

The reason for turning wifi off is so you can see what network you're connected to on the top of the screen. With wifi on it would hide the indicator.

Re: Canada-US Plan - VoLTE calling

Bob_W — Thu, 28 Dec 2023 01:41:58 GMT

Ok , so I made a call and the icon stayed steady in LTE and sometimes had a "+" beside it. So........ I think that I'm good to go?

Re: Canada-US Plan - VoLTE calling

Handy1 — Thu, 28 Dec 2023 01:43:53 GMT

@Bob_W Yes your good to go no worries voLTE is enabled

Re: Canada-US Plan - VoLTE calling

DennyCrane — Thu, 28 Dec 2023 01:44:57 GMT

@Bob_W When did you see the + symbol and when didn't you? I'm a bit curious if the + symbol dropped when the call connected.

Also can you change your preferred network to WCDMA/GSM(auto connect), turn wifi off, and tell me what it says on the top of your home screen?

I'm trying to figure out if LTE = 3G and LTE+ = 4G on your phone. I've heard weird things like that about some phone manufacturers in the past.

Re: Canada-US Plan - VoLTE calling

Bob_W — Thu, 28 Dec 2023 01:53:23 GMT

I made another call and LTE+ was on for the duration of the call. When I switched to "WCDMA/GSM(auto connect)" the icon on the home screen is 4G.

Re: Canada-US Plan - VoLTE calling

DennyCrane — Thu, 28 Dec 2023 01:56:09 GMT

@Bob_W Got it. I think you're good then. In your case I think 4G = 3G and LTE/LTE+ = 4G/LTE. Looks like you do have VoLTE and you should be good in the US. Make sure you have your network selection set to Automatic and your preferred network to LTE/WCDMA/GSM(auto connect).

Re: Canada-US Plan - VoLTE calling

Bob_W — Thu, 28 Dec 2023 02:01:08 GMT

Dumb question. If I'm in an area that has 5G, will my phone automatically select it? My plan is supposedly 5G and my phone is capable of 5G. Not sure how it works.