topic Re: How to update plan? in Get Support

How to update plan?

Huma23 — Wed, 27 Dec 2023 22:07:56 GMT

I only activated my new service 40 GB for $34 about a week ago and now they are showing offers 50 GB for $34 and also another plan 40 GB for $29. Their ticket opening feature sucks and errors out. How do I get my new plan adjusted to a better offer? I am not liking their poor service so far.

Re: How to update plan?

hTideGnow — Wed, 27 Dec 2023 22:10:14 GMT

HI @Huma23

sorry, the new $34 for 50 GB is only for new activation only. You have been here for a week, but still not qualify for this plan, which is only for new activation.

Some people would "abandon" the old account and start a new one again if you want it so badly. Of course, you loss some money from the old account out of this process

Re: How to update plan?

Handy1 — Wed, 27 Dec 2023 22:09:53 GMT

@Huma23 I know I’m in the same boat and unfortunately then50GB for $34 is only for new activations only not existing customers . So I just created a new account with new email to get it myself

Re: How to update plan?

Sansan — Wed, 27 Dec 2023 22:10:53 GMT

We are told these are for new activations only. Accounts that are opened now, with the offer on file.

A week ago the offer wasn't there . You are now 1 week old, so you would not be considered new. Sorry that you find them to be poor so far. Hope it gets better for you as time goes by.

Re: How to update plan?

Huma23 — Wed, 27 Dec 2023 22:14:28 GMT

Thanks, I will just switch back when my previous provider calls me. Problem solved!

Re: How to update plan?

ulearn — Wed, 27 Dec 2023 23:03:21 GMT

@Huma23 It will be like this at other carriers too unfortunately. Boxing Day deals pop up differently for many carriers. For example, yesterday I saw there was a $24 deal for 4 gigs of data for 4G speeds..then recently, I just saw the new deal for $29...

If you made the switch now, you would be paying double the plan. $34 + 29... you could chance it, and switch plans when the time is to renew (monthly payment). With many other carriers, they would likely charge you to change a plan, PM, is relatively good in that retrospect I think

Re: How to update plan?

Phil_Adelphus — Wed, 27 Dec 2023 23:35:25 GMT

@Huma23 "Thanks, I will just switch back when my previous provider calls me. Problem solved!"

Best to switch a few days before your renewal date if you don't want to lose the rest of the time you paid for, since PM is prepaid therefore no prorating for unused portions.