topic Re: Unable to log into self serve in Get Support

Unable to log into self serve

uberism — Wed, 27 Dec 2023 22:44:13 GMT

I am getting a forbidden A1 and sometimes an unauthorized when trying to enter the self serve portal.

I recently just signed up and need to port my number over.

Re: Unable to log into self serve

HALIMACS — Wed, 27 Dec 2023 22:50:36 GMT

@uberism

try the app if the website isn’t working, or vice versa

Re: Unable to log into self serve

uberism — Wed, 27 Dec 2023 22:57:25 GMT

App isn't working. I log in and it redirects me back to the log in page. There is something wrong with the backend that is blocking me from accessing my account

Re: Unable to log into self serve

Phil_Adelphus — Wed, 27 Dec 2023 23:06:31 GMT

@uberism You can contact customer support via this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply to your inbox in this community, watch the envelope icon top right or if no envelope them tap your avatar and check Messages.

Re: Unable to log into self serve

Chalupa_Batman — Wed, 27 Dec 2023 23:06:41 GMT

Hi @uberism

Because Public Mobile announced a whole wack of new plans today, the website will suffer. Just keep trying and you'll get there.

Re: Unable to log into self serve

uberism — Wed, 27 Dec 2023 23:10:10 GMT

Dobut thats the issue. I've been trying all day and doesn't seem like its affecting anyone else

I think it has to do with how i transferred a line out of public mobile and then signed up a new one right after.

Re: Unable to log into self serve

Phil_Adelphus — Wed, 27 Dec 2023 23:13:47 GMT

@uberism Did you try to use the same email address you had before? Also if you ported out then your PM account is closed.

Re: Unable to log into self serve

uberism — Wed, 27 Dec 2023 23:13:34 GMT

yes, the same email was used

Re: Unable to log into self serve

uberism — Wed, 27 Dec 2023 23:22:14 GMT

Then how would i access my new account?

Re: Unable to log into self serve

Phil_Adelphus — Wed, 27 Dec 2023 23:24:26 GMT

@uberism I think, but am not certain, that you cannot re-use an email address once you have closed the account that was set up with it. Someone with more knowledge can maybe confirm or refute that. At this point your best bet is probably to send customer support a private message using the link I posted earlier in the thread.