topic Re: i'd like to cancel the transferring to public mobile which i did a hour ago, help！ in Get Support

i'd like to cancel the transferring to public mobile which i did a hour ago, help！

causacn2 — Wed, 27 Dec 2023 15:04:39 GMT

i'd like to cancel the transferring to public mobile which i did a hour ago

I called the previous service provider, they said i have to call public mobile for it

How can i contact public mobile?

Zhen

Re: i'd like to cancel the transferring to public mobile which i did a hour ago, help！

Handy1 — Wed, 27 Dec 2023 15:09:09 GMT

@causacn2 Did you reply YES to the confirmation text to port ? From old provider . If so and it’s already transferred you will have to just port it out again . But I’ll send you the porting team number Leinster message and maybe they can cancel the transfer for you .

Re: i'd like to cancel the transferring to public mobile which i did a hour ago, help！

causacn2 — Wed, 27 Dec 2023 15:16:00 GMT

Yes, I did from profile transfer number and clicked confirmed

now it is in progress,

Can you send porting team number

Thanks Handy1

Re: i'd like to cancel the transferring to public mobile which i did a hour ago, help！

Phil_Adelphus — Wed, 27 Dec 2023 15:22:52 GMT

@causacn2 Remember that PM is a prepaid provider and as such if you leave after paying it would not be pro-rated so you are forfeiting the plan that you already paid for. You can try private messaging customer service to see if they might consider a refund but no guarantees

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Their reply will be in your community inbox, where you should also find @Handy1 's message with the phone number

Re: i'd like to cancel the transferring to public mobile which i did a hour ago, help！

Handy1 — Wed, 27 Dec 2023 15:23:08 GMT

@causacn2 It’s been sent to your community in box . Or use this link to it

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: i'd like to cancel the transferring to public mobile which i did a hour ago, help！

Handy1 — Wed, 27 Dec 2023 17:04:55 GMT

@causacn2 Here’s the link for support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: i'd like to cancel the transferring to public mobile which i did a hour ago, help！

causacn2 — Wed, 27 Dec 2023 18:06:36 GMT

thanks Handy1!

Lastly i did transferring a phone number from other service provider to public mobile, it works.

the new problem made by me was i did that transfer using existing public mobile # and account (login profile transfer), which causes the existing public mubile # not working (its public sim is taken over by new transferring #) 😞

I is advised to purchase a new public mobile sim ard, and do that online to reactivate the phone# with new publicmobile #

can i also ask this to csa agent or there is another link specificallly forit?

One more question for the already transferred # to public mobile which i did hous ago

it works,, but when i login public mobile web portal, i can only see overview. the profile is gone

can i get profile showing up as before?

Regards

Zhen

Re: i'd like to cancel the transferring to public mobile which i did a hour ago, help！

Handy1 — Wed, 27 Dec 2023 18:09:51 GMT

@causacn2 Yes just ask support at same time , and not the app and website both display differently . New accounts take a bit before they show everything in the typical fashion

Re: i'd like to cancel the transferring to public mobile which i did a hour ago, help！

causacn2 — Wed, 27 Dec 2023 18:13:20 GMT

great, thanks again Handy1

Re: i'd like to cancel the transferring to public mobile which i did a hour ago, help！

Phil_Adelphus — Wed, 27 Dec 2023 18:54:47 GMT

@causacn2 I'm a bit lost with the first part of your question, perhaps @Handy1 or someone else can help. For the second part if you are not seeing Profile look at the bottom left of the page for a > or a + depending on device/app and tap that then a menu will slide out with Profile. Edit, ok I see @Handy1 responded, not sure why I didn't have those messages just now.

Re: i'd like to cancel the transferring to public mobile which i did a hour ago, help！

causacn2 — Wed, 27 Dec 2023 21:14:14 GMT

Hi Phil，

I can login to see page overview below. Maybe as Handy1 advised it takes some time to show all pages correctly, I will await to see...

https://myaccount.publicmobile.ca/en/account/overview

if i navigate to below

https://myaccount.publicmobile.ca/en/account/

it shows error

SORRY, WE DIDN’T FIND WHAT YOU WERE LOOKING FOR.

Looks like the page you are looking for is unavailable or undergoing maintenance. (Error Code : 404)