topic Re: $40 for 75GB ??? in Get Support

$40 for 75GB ???

JoyLuck — Wed, 27 Dec 2023 20:53:15 GMT

I see this plan advertised on their website, but cannot see it in self service at the moment as an option. Does anyone else see/not see this plan in self service?

Re: $40 for 75GB ???

hTideGnow — Wed, 27 Dec 2023 20:57:05 GMT

HI @JoyLuck

i don't see it myself too. It didn't say new activation only, then I guess we can dip into it if we want

best to ask support agent to change or schedule plan change for us.

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: $40 for 75GB ???

Chalupa_Batman — Wed, 27 Dec 2023 20:57:39 GMT

Hey @JoyLuck

It's the bait and switch tactic again by Public Mobile.

The "Available for new activations only" on the second page.

Re: $40 for 75GB ???

JoyLuck — Wed, 27 Dec 2023 21:00:30 GMT

@Chalupa_Batman

Thanks for directing me to the second page. Too bad for us current customers.

Re: $40 for 75GB ???

LitlLdy — Wed, 27 Dec 2023 21:01:19 GMT

@Chalupa_Batman , that explains why I don’t see it when signed into my account on the app either under change subscription when I checked to see if I could see what @JoyLuck can’t!

Re: $40 for 75GB ???

Handy1 — Wed, 27 Dec 2023 21:01:56 GMT

@JoyLuck I think in the next half hour we will see it in our accounts these plans just all changed even the 30GB for $29 .for new activations how many of those that just got the 4GB for $24 will be wanting to switch to this newest offer now

Re: $40 for 75GB ???

Chalupa_Batman — Wed, 27 Dec 2023 21:02:45 GMT

No need to contact a CS Agent @hTideGnow

Says it loud and clear in writting.

Re: $40 for 75GB ???

hTideGnow — Wed, 27 Dec 2023 21:06:13 GMT

HI @Chalupa_Batman

not loud on the page I read

https://www.publicmobile.ca/en/on/plans#ALL

Re: $40 for 75GB ???

LitlLdy — Wed, 27 Dec 2023 21:08:20 GMT

@hTideGnow wrote:
HI @Chalupa_Batman
not loud on the page I read
https://www.publicmobile.ca/en/on/plans#ALL

@hTideGnow , and that’s why Customers stay confused 😔

Re: $40 for 75GB ???

Sansan — Wed, 27 Dec 2023 21:23:08 GMT

Tempting for sure!!

But do you really need it?

Have to weigh the costs and needs/ wants. For me it would be like biting and apple taking a bite and throwing out the rest.

Do something with the 25 and 15 dollars plans then you talking my language!!

Re: $40 for 75GB ???

computergeek541 — Wed, 27 Dec 2023 21:40:25 GMT

@Chalupa_Batman wrote:
No need to contact a CS Agent @hTideGnow
Says it loud and clear in writting.

As you've noticed, it's not all that clear since it's not stated on the main plan page. This is inconsisent with the advertising of the other plans that are only available to new customers. When it doesn't say new activations only in the same manner on that page compared to the other new customer offers, the reasonable expectation of existing customers would be that the plan should be availiable to anyone.

Re: $40 for 75GB ???

DennyCrane — Wed, 27 Dec 2023 21:45:13 GMT

I tried to move a couple people to this because I didn't see the new activations only notation on the main page. Too bad. They also have a $29/30GB plan that wasn't there this morning either.

Re: $40 for 75GB ???

FlutteringBy — Wed, 27 Dec 2023 21:50:35 GMT

The BC web page Boxing week special - $40/75GB has no mention for new activation's only....but it's also not showing in my possible account changes...

I grabbed a screen shot...

Re: $40 for 75GB ???

DennyCrane — Wed, 27 Dec 2023 21:51:38 GMT

Yup. I'm in BC and that's exactly what I see as well. No mention of new activations only.

Re: $40 for 75GB ???

Sansan — Wed, 27 Dec 2023 21:58:50 GMT

I'm not on Bc and the main page does not state new activations.

When I sign it, the plan is here but it still does not states nothing about who can get it.

It's like going to the supermarket and 2 prices, posted for the same product. They have to honor the lower price, so if you want it I would send a message and escalate if you have to.

Re: $40 for 75GB ???

FlutteringBy — Wed, 27 Dec 2023 21:58:53 GMT

The BC web page is also showing $50/100GB with NO mention of for New Activation only...

Another screenshot.....😊...

Re: $40 for 75GB ???

hTideGnow — Wed, 27 Dec 2023 22:01:04 GMT

HI @FlutteringBy

showing new activation only in BC site:

https://subscribe.publicmobile.ca/en/bc/activation/plans/75GB-5Gspeed4

Re: $40 for 75GB ???

FlutteringBy — Wed, 27 Dec 2023 22:20:21 GMT

And this is what I see for my BC listing, no mention of new activations's....do they really know what's going on??...

Re: $40 for 75GB ???

hTideGnow — Wed, 27 Dec 2023 22:21:51 GMT

HI @FlutteringBy

click on the $40 plan and you see the full plan details and it will show it is new activation only

(if you clicked on the plan, it will open the link I sent you: https://subscribe.publicmobile.ca/en/bc/activation/plans/75GB-5Gspeed4)

Re: $40 for 75GB ???

Handy1 — Wed, 27 Dec 2023 22:22:41 GMT

@FlutteringBy Same as for me in NS dosent say new activations either