topic Re: add-on subscription Not working @ ### ### #### in Get Support

add-on subscription Not working

happyjojo — Wed, 27 Dec 2023 19:24:08 GMT

Hello,

I purchased a new add-on yesterday and I did not have data. Can someone please help me if I have picked the wrong plan. I am in San Diego for another 4 days, when I am outside my hotel, I have no data.

Re: add-on subscription Not working @ ### ### ####

Handy1 — Wed, 27 Dec 2023 19:22:48 GMT

@happyjojo first try rebooting the phone , if you picked wrong add on by accident submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: add-on subscription Not working @ ### ### ####

LitlLdy — Wed, 27 Dec 2023 19:22:57 GMT

@happyjojo wrote:
Hello,
I purchased a new add-on yesterday and I did not have data. Can someone please help me if I have picked the wrong plan. I am in San Diego for another 4 days, when I am outside my hotel, I have no data.

@happyjojo , for your own privacy & security please remove your phone number from your post!

Just to be sure did you purchase a US Roaming Add-On that includes data? If so have you tried manually connecting to TMobile or AT&T?

Re: add-on subscription Not working @ ### ### ####

Phil_Adelphus — Wed, 27 Dec 2023 19:23:07 GMT

@happyjojo First thing, tap on the v in a circle top right, select edit and remove your phone number since this is a public forum for anyone to see. For the data problem, first thing is to check whether data roaming is turned on. We are all customers in the community and cannot see your account.

Re: add-on subscription Not working @ ### ### ####

happyjojo — Wed, 27 Dec 2023 19:23:16 GMT

Yes I think I purchased a wrong plan. I would like to swtich.

Re: add-on subscription Not working @ ### ### ####

LitlLdy — Wed, 27 Dec 2023 19:23:25 GMT

@happyjojo wrote:
Yes I think I purchased a wrong plan. I would like to swtich.

@happyjojo , please use the link that @Handy1 provided to send a private message to CS_Agent for help in correcting this for you.

Customer Support Agents are available from: Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

Re: add-on subscription Not working @ ### ### ####

Handy1 — Wed, 27 Dec 2023 19:23:33 GMT

@happyjojo we are just customers like you , use the link in my first reply to you and submit ticket with support . Ask them to reverse it for you and buy the proper add on and check out what @LitlLdy mentions about making sure your connected to T mobile or AT&T

Re: add-on subscription Not working @ ### ### ####

happyjojo — Wed, 27 Dec 2023 19:23:40 GMT

how do i do that?

Re: add-on subscription Not working @ ### ### ####

softech — Wed, 27 Dec 2023 19:23:56 GMT

@happyjojo wrote:
how do i do that?

@happyjojo

phone number removed

Re: add-on subscription Not working @ ### ### ####

happyjojo — Wed, 27 Dec 2023 19:25:00 GMT

Thanks @Phil_Adelphus. I fixed it

Re: add-on subscription Not working @ ### ### ####

happyjojo — Wed, 27 Dec 2023 19:32:40 GMT

Yes I did. thanks!