topic Re: SIM card activation in Get Support

SIM card activation

djen — Wed, 27 Dec 2023 17:13:17 GMT

help i'm new on public mobile ..my new SIM card activation failed..I put my SIm in the phone before activation..the at the step of activation is said '' this number is already used '' I mean the code bar

Re: SIM card activation

Handy1 — Wed, 27 Dec 2023 17:15:34 GMT

@djen and your using the app to activate not website . All activations need the app . If same Please submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card activation

Sansan — Wed, 27 Dec 2023 17:24:34 GMT

Please also ensure you scan the QR code. Should be in welcome email. You need to open the email from a desktop computer and scan the code with the phone. Activate using the App.

Make sure that you also check if the Sim was enabled in the Sim Manager in the phone settings.

Re: SIM card activation

djen — Wed, 27 Dec 2023 17:28:10 GMT

I used the App it opened the camera to scan the new card code bar .. when to continue ,it pups up the red failed line

Re: SIM card activation

LitlLdy — Wed, 27 Dec 2023 18:27:13 GMT

@Sansan wrote:
Please also ensure you scan the QR code. Should be in welcome email. You need to open the email from a desktop computer and scan the code with the phone. Activate using the App.
Make sure that you also check if the Sim was enabled in the Sim Manager in the phone settings.

@Sansan , you’re thinking of an eSIM & not a SIM Card! 😉 @djen states it is a SIM Card which is a physical SIM Card that we put into our phones. We type the 19-digit code of the new SIM Card # in the section of the app when you get to that during sign up! It won’t be in the email.

However @djen stated scanning the bar code which I didn’t know we could do!

Re: SIM card activation

Sansan — Wed, 27 Dec 2023 18:32:34 GMT

Off course thanks.

But yes we can scan the bar code. Easier

Re: SIM card activation

hTideGnow — Wed, 27 Dec 2023 18:37:02 GMT

HI @djen you said you used the app, did you meant you used a PM app?

if you used the PM app, it won't use the camera to scan the new bar code. it sounds like you are not using PM app to activate. Please confirm

Re: SIM card activation

LitlLdy — Wed, 27 Dec 2023 18:41:52 GMT

@hTideGnow wrote:
HI @djen you said you used the app, did you meant you used a PM app?
if you used the PM app, it won't use the camera to scan the new bar code. it sounds like you are not using PM app to activate. Please confirm

@hTideGnow , are you sure we can’t scan the bar code of the SIM Card? @Sansan said we can! Maybe it changed?

Re: SIM card activation

Sansan — Wed, 27 Dec 2023 18:45:35 GMT

What I'm referring to is the QR code that is sent out. You can use your phone to scan the code, instead of typing it. That's what I did.

Re: SIM card activation

LitlLdy — Wed, 27 Dec 2023 18:48:50 GMT

@Sansan wrote:
What I'm referring to is the QR code that is sent out. You can use your phone to scan the code, instead of typing it. That's what I did.

@Sansan , ok you confused me! Op is talking about scanning the bar code of the SIM Card which may be the reason it failed! We can’t scan the bar code of the SIM Card. We need to type out the 19-digit code of the new SIM Card # into the field in the app! I’m trying not to confuse @djen 😉

Sorry for the misunderstanding! 🙂

Re: SIM card activation

hTideGnow — Wed, 27 Dec 2023 19:19:57 GMT

HI @LitlLdy

it sounds to me OP was using the browser to activate and used app to try to scan the bar code showed after payment step about downloading PM app to continue activation

from what I understand, if you use the app to activate, if physical sim, no QR or bar code to scan. If you eSIM, the app will try to install the esim for you and won't ask you to scan bar code or QR. So, the only scan code step would be when ou activate via browser, after payment step, the process will ask you to download the PM app and provided you a QR code to scan and download quicker