topic Re: Can't login in Get Support

Can't login

Johnw53995 — Wed, 27 Dec 2023 18:22:23 GMT

I couldn't log into my account, so I had password reset. After logging in the account, don't know why I can't see details in my account, instead it shows all the boxing promotions. I purchased a new plan, it seems like I have made a new account, so what would happen to the existing account. I should have been able to log in my account, then just change the plan within my account. I am worried about the current account and the new account both exist, then I have to pay for both plans.

Please help

Re: Can't login

hTideGnow — Wed, 27 Dec 2023 18:27:13 GMT

@Johnw53995

did you actually go via payment section? it does sound like you accidentally created another account. I suggest you to submit a ticket with CS agent for help. Please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't login

Handy1 — Wed, 27 Dec 2023 18:28:37 GMT

@Johnw53995 Please submit ticket with support to get straightened out

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't login

Johnw53995 — Wed, 27 Dec 2023 18:36:57 GMT

Thank you 👍

Re: Can't login

Johnw53995 — Wed, 27 Dec 2023 18:37:43 GMT

Thank you 👍, do you know how long does it take to get response?

Re: Can't login

hTideGnow — Wed, 27 Dec 2023 18:49:56 GMT

HI @Johnw53995

usually around an hour or two. If you waited 3 hours and no reply in the Community inbox, please message them again