topic Re: SIM activation in Get Support

SIM activation

DDolce — Tue, 04 Jan 2022 20:37:37 GMT

I have tried and tried again and I have no idea why this isn't working. Its very frustrating, especially trying to get any help.

I tried to activate my SIM. It keeps telling me the card is already in service or something and to close all windows and try again. Very annoying because I've done that as well as tried on a different device, AND I've erased all my history as well to clear anything BUT my card refuses to activate. At all. I NEED someone to please fix this situation. I just got this SIM in the mail today and I'm ready to get it working for my phone and it WONT let me. So please do something. Or refund me. Please help.

Re: SIM activation

slvvl02 — Tue, 27 Feb 2018 11:08:27 GMT

I'm having the same issue. I just got a new SIM card in the mail and I'm trying to activate it. I filled out the form and submitted, but went back to change something. Now it's telling me the SIM card number is reserved in another session.

Re: SIM activation

fanfan — Tue, 27 Feb 2018 13:28:19 GMT

It happened to me one time in the past where if at anytime during the activation process AFTER entering the sim #, it took too long and timed out, or if my browser froze and crashed, and I had to re-start the activation process, It would result in getting an error message that the sim was already linked to another account or unable to be used.

Re: SIM activation

mimmo — Tue, 27 Feb 2018 14:01:32 GMT

I would contact mods with sim card number and your details.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: SIM activation

pakmode — Tue, 27 Feb 2018 21:26:18 GMT

@CS_Agent

I too am having this issue while trying to activate a new account.

I entered the sim, chose a phone number, went to the payment page, but had to change something, so clicked Previous.

After that it timed out and then this error keeps coming up.

"The SIM number you’ve entered is currently reserved by another session. Please close all open browsers and try again."

I also have tried everything like clearing browsers, using incognito, but nothing seems to work.

Re: SIM activation

CS_Agent — Tue, 27 Feb 2018 21:39:10 GMT

Hi @pakmode

Feel free to send us a private message. We'll be happy to look into this for you 🙂

Best,

Syed

Re: SIM activation

Daniedutoit — Wed, 07 Mar 2018 02:29:12 GMT

Hi, how do I send a private message? I have the same issue of sim card in use in anotHer session when I pressed "previous"

Re: SIM activation

matbasm — Wed, 07 Mar 2018 02:32:15 GMT

@Daniedutoit, just Click here to send them a private message.
Information regarding the moderators team can be found by following this link.

Re: SIM activation

wetcoaster — Wed, 07 Mar 2018 02:32:38 GMT

@Daniedutoitwrote:
Hi, how do I send a private message? I have the same issue of sim card in use in anotHer session when I pressed "previous"

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, PIN, phone number, problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: SIM activation

Daniedutoit — Wed, 07 Mar 2018 02:32:52 GMT

Thank you

Re: SIM activation

william1 — Wed, 07 Mar 2018 04:34:30 GMT

i have the same problem god dammit

Re: SIM activation

Daniedutoit — Wed, 07 Mar 2018 15:37:10 GMT

Tried again day later on different device and worked

Re: SIM activation

jrsulja2 — Wed, 21 Mar 2018 01:45:08 GMT

Same here! I've tried countless things, including using a different computer and still I get the error: The SIM number you’ve entered is currently reserved by another session. Please close all open browsers and try again.

I had pm'd a moderator and hopefully I'll get an answer soon as my phone service with another provider is up at midnight tonight!!!!

Re: SIM activation

jrsulja2 — Wed, 21 Mar 2018 01:47:09 GMT

tried this....didn't work for me.....

Re: SIM activation

Anonymous — Wed, 21 Mar 2018 01:59:19 GMT

@jrsulja2, If you haven't heard from mods at this point, it won't be until tomorrow morning (after 9am EST). Give it a couple of hours, clear your cache, restart your browser, and then use privacy/incognito mode.

Whatever is locking your SIM is likely not on your end. It should clear itself eventually. You might be able to resolve this yourself before the morning. Please let us know what happens.

Re: SIM activation

jrsulja2 — Wed, 21 Mar 2018 02:02:43 GMT

it might just be a sign for me to stay with Rogers, $20 a month will give me unlimited Canada wide calling & text.

Re: SIM activation

Anonymous — Wed, 21 Mar 2018 02:06:48 GMT

Really? $20 talk/text at the big R? Must be some promo rate you have.

Re: SIM activation

jrsulja2 — Wed, 21 Mar 2018 14:02:56 GMT

Yes it is a promo to keep us with them

Re: SIM activation

seyon_ravi — Wed, 04 Jul 2018 01:49:33 GMT

ASAP HELP

I keep going to activate my sim but it keeps saying that it's already activated. When I went to private message you guys, the site goes to an Error page.

Please email me at seyon.r@gmail.com so that I can send all needed details and get me on to the Public Mobile network asap!

Thank you!!!

8912230000288656283

Arifur1970 — Wed, 12 Sep 2018 01:43:37 GMT

@slvvl02 wrote:
I'm having the same issue. I just got a new SIM card in the mail and I'm trying to activate it. I filled out the form and submitted, but went back to change something. Now it's telling me the SIM card number is reserved in another session.